Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

DSL Disconnect

Reply
blf116
Contributor
Contributor
Posts: 1
Registered: ‎03-30-2011

DSL Disconnect

Message 1 of 2
(946 Views)

I have recently upgraded to higher speed internet (Lehigh Valley) and now am constantly losing connection.  I have had the same problem in the past and it was corrected after numerous calls and hours on the phone  to find out it was a problem outside.  I do not want spend hours on the phone again to correct the problem.

1 REPLY 1
Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: DSL Disconnect

Message 2 of 2
(916 Views)

We'll see if it is a line problem. If you can post up your modem Transceiver Statistics as well as your modem logs (You'll probably need to pastebin.com the log), that would allow us to see what's at fault. If you don't know how to get this information, tell us which modem you are currently using, and any routers you have attached to it.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.