Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

DSL Disconnects

Reply
Jay_Doc
Contributor
Contributor
Posts: 2
Registered: ‎01-22-2013

DSL Disconnects

Message 1 of 3
(663 Views)

Problem: Multiple disconnects throughout the day. Not weather or time of day related. The problem didn't seem as bad when we were using a Verizon Modem (Actiontec GT 701C) with a Linksys router. When the modem failed we were sent a Westell combination modem/router.

 

Westell A90 750015-07

 

Transceiver Statistics

Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data PathINTERLEAVED
 
Transceiver InformationDown Stream PathUp Stream Path
DSL Speed (Kbits/Sec)3360864
Margin (dB)26.614.0
Line Attenuation (dB)21.012.0
Transmit Power (dBm)6.711.9

 

Speed Test

 

news.giganews.com

traceroute to 72.86.5.120 (72.86.5.120), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 51 ms 51 ms 51 ms
2 te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms 0 ms 0 ms
3 te0-0-0-4.ccr21.iad02.atlas.cogentco.com (154.54.31.105) 0 ms te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms
4 uunet.iad01.atlas.cogentco.com (154.54.13.138) 0 ms verizon.iad01.atlas.cogentco.com (154.54.12.46) 0 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 0 ms
5 0.ge-13-3-0.PHIL-BB-RTR1.verizon-gni.NET (152.63.3.86) 78 ms 78 ms 78 ms
6 P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 15 ms * 14 ms
7 P9-0.LYNCVA-LYBGVACH-ERXG01.verizon-gni.net (130.81.33.115) 16 ms 17 ms 17 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to 72.86.5.120 (72.86.5.120), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms
3 te0-3-0-6.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 1 ms te0-5-0-1.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 1 ms 1 ms
4 te0-4-0-0.ccr21.lon13.atlas.cogentco.com (154.54.60.197) 82 ms te0-0-0-0.mpd21.lon13.atlas.cogentco.com (130.117.1.98) 80 ms te0-1-0-0.mpd21.lon13.atlas.cogentco.com (130.117.1.118) 81 ms
5 te0-7-0-10.ccr21.jfk02.atlas.cogentco.com (154.54.44.225) 83 ms 83 ms te0-0-0-10.ccr21.jfk02.atlas.cogentco.com (154.54.44.229) 82 ms
6 te0-1-0-1.ccr22.jfk05.atlas.cogentco.com (154.54.31.9) 82 ms te0-2-0-1.ccr21.jfk05.atlas.cogentco.com (154.54.46.250) 80 ms te0-2-0-6.ccr21.jfk05.atlas.cogentco.com (154.54.3.98) 82 ms
7 te0-0-0-0.ccr21.jfk05.atlas.cogentco.com (154.54.3.162) 82 ms 0.xe-8-3-0.BR2.NYC4.ALTER.NET (204.255.168.109) 84 ms te0-0-0-0.ccr21.jfk05.atlas.cogentco.com (154.54.3.162) 80 ms
8 0.xe-10-3-0.BR2.NYC4.ALTER.NET (204.255.168.113) 84 ms 85 ms xe-9-1-2-0.PHIL-BB-RTR1.verizon-gni.net (130.81.23.108) 87 ms
9 P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 94 ms 94 ms 94 ms
10 P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 94 ms P12-0.LYNCVA-LYBGVACH-ERXG01.verizon-gni.net (130.81.193.163) 97 ms P15-3.LYNCVA-LCR-02.verizon-gni.net (130.81.29.91) 96 ms
11 P12-0.LYNCVA-LYBGVACH-ERXG01.verizon-gni.net (130.81.193.163) 97 ms * 98 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * * Max number of unresponsive hops reached (firewall or filter?)

 

System Log

 

<script src="http://pastebin.com/embed_js.php?i=szqiTqTB"></script>

 


If there is any other information I need to post - please let me know.

 

Our connection is horrible - if someone is on the computer and playing an online game, the Xbox is almost unplayable.

 

Your help is appreciated.

2 REPLIES 2
troysbama
Contributor
Contributor
Posts: 1
Registered: ‎01-22-2013

Re: DSL Disconnects

Message 2 of 3
(652 Views)

I'm having the exact same problem and unfortunately I work remotely and this is killing my day.

 

I'm more frustrated at Verizon's worthless support options to actually report it. Everytime you try to go through their troubleshooter it routes you away from the problem and doesn't provide any options to call someone.

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,603
Registered: ‎12-15-2010

Re: DSL Disconnects

Message 3 of 3
(539 Views)

Are these drop-outs taking place at a greater rate during the evening? Those stats look quite good and indicate you have room for better speeds instead of 3Mbps (7-10Mbps should be in the ballpark) but this could be a drop related to congestion if you're on a remote, or related to something else which we can work out using some logs from the modem.

 

For the horrible connection part, while someone is on the computer and playing Xbox is there any download activity taking place, or for that matter heavy uploading as in the case that P2P traffic tends to develop? Upload usage will cause a ton of latency and slow the connection down, but heavy download usage on the Juniper routers can create some nasty latence as well.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title