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DSL For Life - They Tell Me It Never Existed

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Contributor
Contributor
Posts: 2
Registered: ‎10-04-2013

DSL For Life - They Tell Me It Never Existed

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February 2009 - Letter From Verizon to Eastern Massachusetts Customers:

 

GET DSL FOR LIFE, FOR $19.99. - Started Billing in My March 2009 Bill.

 

I Did - I Have My March 2009 Statement That Shows The Transaction.

 

Fast Forward to May 2013 - DSL Charge is Now 24.99 - No Warning, No Email, No Letter, Nothing.

 

Someone on the "Business Side" sweept many accounts without telling the Customer.

 

Called Customer Service On Oct 2 - Their reply - "That Program Never Existed"

 

Well Verizon;

 

Since at the Beginning of Each Call The Recorded Message Says:, "This Call Is Recorded and May Be Used For Training Purposes", Lets Go Back To Feb 2009 and Listen.

 

 

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Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎10-04-2013

Re: DSL For Life - They Tell Me It Never Existed

Message 2 of 2
(488 Views)

It absolutely did exist; don't let them tell you otherwise.

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