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DSL Internet connections!
Lizzieb1
Newbie
‎04-29-2014 11:01 AM
This will be my 3rd time having a techincation come out to fix my Internet problem! I had FIOS at my previous rental and had to move sadly had to leave FIOS behind! WTH! Getting tired of paying more for DSL then FIOS and not getting services! Hello Verizon is there anyone home or are you so big that you don't care about those that pay your salary!!!
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Re: DSL Internet connections!
smith6612
Community Leader
Community Leader
‎04-29-2014 05:54 PM

What sort of issues are you having with the DSL?

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Re: DSL Internet connections!
nmart
Newbie
‎04-30-2014 07:20 PM

Also having a hard time with "high Speed" DSL. I have to disconect the router about twice every day, a month ago Verizon was trying to charge me for a new Router, saying that the modem was the problem, finally got a new one and the problem is still the same.. Now internet is just too slow to use it. I think I'm going back to dial up..

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Re: DSL Internet connections!
dslr595148
Community Leader
Community Leader
‎05-04-2014 08:52 AM

To all who need help

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms



Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

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