Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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09-25-2013 03:05 PM - edited 09-25-2013 03:10 PM
If you can hear static on the line, focus on this problem as a telephone issue first. Verizon will need to correct whatever is causing the static first. When they do this, in almost all cases the DSL service will see a dramatic improvement. See what Verizon_Support can do you for you. If you have to resort to phone support due to the line going out entirely, call from a mobile phone. The rep on the other end, along with the automated system (if you don't bypass that) will try to run through some tests to identify where on the line the problem is.
EDIT: I need to learn2read 😞 Looks like this had gotten fixed. Doesn't hurt to post the above anyways.
My sync has been on the fritz, 3 techs have checked the line and said it was very good. Last tech found a bridge tap 2500ft out and fixed it. The sync problems were still there. As of today there has been a DSLAM port change. I was on the old port for over 9 years and they thought it would be good to change, me also. Thing is, it went from G.DMT to ADSL2+, I don't know of that is good or bad. Finally has been up for 43 minutes and no retraining. Never really had any issues with the DSL. Presidential Appeals has been involved and things are getting done, they have been very nice about it. Would love for this to be the fix.