Switch Account

DSL Speed Keeps Dropping

DSL Speed Keeps Dropping

Copper Contributor bowlerguy
Copper Contributor
Posts: 21
Registered: ‎12-20-2010
Message 1 of 3

Before the summer started I was getting 3.1 Mbps with my DSL connection.  In early July it dropped to 2.5 and now it is 2.1.  How do I get it restored / reset to 3.1?  I have no static on the landline.  I am 1.95 miles from the switching center.  Can I get some support help?

Moderator Moderator
Posts: 8,727
Registered: ‎03-18-2013
Message 2 of 3

Hi bowlerguy,


The forums are peer-to-peer.  You may contact Verizon Support at 1-800-VERIZON.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,348
Registered: ‎12-15-2010
Message 3 of 3

Ask Verizon support to disable the ASSIA Optimizer on your line. It might take a long time to get them to do that, but it's possible and tends to fix issues like this. Also, have them ensure your signals look to be good. If there are a high number of errors reported by your modem, or if the noise margins are low, that should be fixed.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.