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DSL Speed dropped by 50%

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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎09-02-2012

DSL Speed dropped by 50%

Message 1 of 14
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In August my DSL speed dropped from 2.89mps to 1.51mps. This happened before in October,2013 and then lines were repaired and all was well. This time tech service informed me that to "stabilize" the service they have lowered the speed. I have noticed fewer shut downs but I find it rather distasteful to be paying for high speed and getting slow speed. It seems that quite a few people are having the same issues and I wish that Verizon would show some loyalty to its customers. Maybe those days have since declined along with the DSL speed. Bob D

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Contributor
Contributor
Posts: 4
Registered: ‎10-07-2011

Re: DSL Speed dropped by 50%

Message 2 of 14
(3,405 Views)

Consider yourself lucky.  I've NEVER seen speeds over 1 Mbps and with a lifetime contract of $19.99 frankly I never expected  anything more.  Now they raise the price by $5.00 a month and still I'm lucky if I see 1 Mbps.  The norm is 46 Kbps or 206 Kbps and one day it was 9 Kbps.  (9 and no its not a typo). ~C~

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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎09-02-2012

Re: DSL Speed dropped by 50%

Message 3 of 14
(3,382 Views)

Boy, that is slooowww! I was more concerned with the contiued drop in speeds over time. Just curious: what part of the country are you from? I'm in southern NJ and Verizon has slowly been putting in FIOS all around us but not here. I have heard positive things about speed and reliability. Thanks, BobD

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-24-2014

Re: DSL Speed dropped by 50%

Message 4 of 14
(3,227 Views)

Mine has been lame from mid September. No ability to fix the problem. Speed, disconnects, and freezing of service. Oh - the suggested solution? Buy more service! Smiley Sad

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Contributor
Contributor
Posts: 2
Registered: ‎11-30-2014

Re: DSL Speed dropped by 50%

Message 5 of 14
(3,188 Views)

I have almost the exact same problem! It started a few weeks ago and doesn't seem to be any signs of repair on the issue.

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Contributor
Contributor
Posts: 4
Registered: ‎12-05-2014

Re: DSL Speed dropped by 50%

Message 6 of 14
(3,130 Views)

same. they over sell the bandwith and eveyone suffers but verizon.....

 

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Contributor
Contributor
Posts: 3
Registered: ‎12-06-2014

Re: DSL Speed dropped by 50%

Message 7 of 14
(3,098 Views)

It happened to me last month, start with no dial-tone on phone, then dsl slowing down, later broadband/internet getting intermittent, worst one - for couple days, there's no internet. 

Verizon blamed my old modem, almost got me to pay for new modem, but then they sent me new one for free, which make no difference till now, intermittent, with speed 768kbps, HSI with speed of Dial-Up.

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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎09-02-2012

Re: DSL Speed dropped by 50%

Message 8 of 14
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Your experience is a carbon copy of mine about 1 1/2 years ago. I finally threatened enough to get a tech here (actually 2 techs) and they rewired the line from my router to the outside box. It is now a dedicated line and the issues you had such as intermittent service and static were resolved. BUT the decrease in speed contiues and is frustrating since, like you, I'm paying for "enhanced" high speed ineternet. Kind of a joke. I hope that helps....good luck.

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Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎12-01-2014

Re: DSL Speed dropped by 50%

Message 9 of 14
(3,059 Views)

Same script:  slow internet speeds (0.1 Mbps), intermittent DSL outages and then no dial tone.  My line had gone completely dead for the second time in a two week period.  Big Red has balked at sending a repair tech and has focused almost exclusively on selling me FIOS, which only recently became available in my area.  Coincidence?

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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎09-02-2012

Re: DSL Speed dropped by 50%

Message 10 of 14
(3,051 Views)

It doesn't seem right the way they are conducting business but I am envious that FIOS is now available to you. My daughter lives in NYC and she has FIOS and can't say enough about how great it is! Very high speed and after a year she says it is a very stable platform. If, and when, FIOS comes to my area I'll jump at the chance. It doesn't make me a fan of "Big Red" but I would just love to go out of DSL. Good luck!

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