Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

DSL Tech Support Loop - HELP

Reply
Curtix
Contributor
Contributor
Posts: 1
Registered: ‎06-08-2017

DSL Tech Support Loop - HELP

Message 1 of 2
(971 Views)

I have been having trouble with my DSL since 06/01/2017. 

Everytime I call in I am getting told either via automation or a tech or in support chat that my time of repair is one of three slots depending on when I call in. You will see the examples below as I only started keeping notes on the 7th.

06/07/2017 chatted Verizon Tech - Was told repair would be done by 12:15 PM Today
06/07/2017 called in at 9:20 PM - Automated Message said repair would be done by Thursday June 8th 4:15 AM
06/08/2017 called in at 3:34 PM - Automated Message said repair would be done by Thursday June 8th 8:15 PM - spoke to tech explained issue about looping repair estimations - he said he would check ing and follow up
06/08/2017 Voicemail call back from tech stateing issue will be resolved today by 8:15 PM
06/08/2017 called in at 10:12 PM - Automated Message Friday June 9th by 4:15 AM Repair

------------

So in desperation I am posting here to see if anyone knows a way out of the loop my service almost unusable.

 

 

1 REPLY 1
GaryDM
Moderator Moderator
Moderator
Posts: 2,037
Registered: ‎07-06-2016

Re: DSL Tech Support Loop - HELP

Message 2 of 2
(950 Views)

Hi Curtix,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.