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DSL Was on Listing for Home we Bought

DSL Was on Listing for Home we Bought

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Contributor
Contributor
Posts: 1
Registered: ‎08-25-2017
Message 1 of 2
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When we purchased our home a year ago, the listing specifically had "Verizon DSL Connected" shown as one of the amenities. As we had been looking at many homes in this rural area for some time, this was a huge benefit in our minds because others did not have such access. Upon purchasing, I called Vz to establich our account for the home phone and DSL. We were told that the old account had been disconnected and Vz was not signing up any new DSL accounts in that area. Somehow, the old owners were "grandfathered" in. (I give them and their agent the benefit of the doubt that they were unaware of such when the listed the amenity.) We have several neighbors on our road that still have DSL through Vz with no speed issues whatsoever. I also ran into a local Vz tech who said the "backbone" of concern had recently been upgraded and, according to his audit, is operating at less than 50% capacity now.

Needless to say, we are frustrated and feel we were misled. Please reconsider our request and add DSL to our account. Thank you.

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Posts: 9,532
Registered: ‎03-18-2013
Message 2 of 2
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Hi BillofGoods,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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