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DSL connection problem still not fixed

DSL connection problem still not fixed

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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎08-26-2011
Message 1 of 15
(1,590 Views)

As I posted before, I am constantly losing connection. Techs have been here twice, once to give me new modem and the second time they cut and spliced line in house and we replaced cable from modem to wall jack. Still didn't fix it. A higher level person called my house and left a message and I called him back 3 times and no answer. Why doesn't Verizon just maintain the wires and connections between customer and Central Office? I have heard how bad they are. 

 

As a stock holder of Verizon, I am disappointed in the service.

 

Lawrence, you told me my case has been moved to a higher level and to check “My Support Cases” in my profile. I don’t see anything in my profile that reflects this. What is the deal??

 

Maybe I am not valued as a customer.

 

Craig

14 REPLIES 14
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Silver Contributor V
Silver Contributor V
Posts: 631
Registered: ‎12-17-2009
Message 2 of 15
(1,554 Views)
Do you know how far you are from the Cental Office, If you are 3 miles or more this could be the issue. Also if FIOS is available in your are I would look into that. The availability of FIOS may explain the reluctance of Verizon to rewire from the pole to the CO. (NOTE there is a 3/1 plan that I am on that is very reasonably priced) Good Luck
Do you still need to use filters? When I had DSL issues a direct line for my modem was installed, negating the need for phone filters
If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎08-26-2011
Message 3 of 15
(1,538 Views)

I am at 3 miles and the techs read that I can get 3.2 MB max at this location, but the signal is fluctuating which indicates a connection problem somewhere on the line.  I am using only 21% of my capacity at 0.864 MB.

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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎08-26-2011
Message 4 of 15
(1,536 Views)

Also FIOS is not available and never will be here. I have a direct line to modem, so no filters needed.

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Moderator Moderator
Moderator
Posts: 9,402
Registered: ‎03-18-2013
Message 5 of 15
(1,520 Views)

@Razz037 wrote:

Lawrence, you told me my case has been moved to a higher level and to check “My Support Cases” in my profile. I don’t see anything in my profile that reflects this. What is the deal??


I see a support case open for you and that you have responded in the support thread previously.  Please check for the link to your support case in the middle column of your profile page.  Do you recall using the link earlier?

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,391
Registered: ‎12-15-2010
Message 6 of 15
(1,514 Views)

If you are posting from a mobile device besides a laptop the support forum won't appear. Use the desktop site. As I'm on the road now, here's some screenshots from my phone showing the two.

 

Desktop: http://imgur.com/prMUi0Z.png

 

Phone: http://imgur.com/UhZXnXD.png

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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎08-26-2011
Message 7 of 15
(1,462 Views)

The "My Support Cases" finally showed up on 7-6-2013 sometime in the night. I don't know how I acessed the link the first time. It wasn't from my profile page. Anyway, I am communicating with them now. I am certain the trouble with the connection is out on the line now. I hope thet didn't bridge my line again.

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Moderator Moderator
Moderator
Posts: 9,402
Registered: ‎03-18-2013
Message 8 of 15
(1,453 Views)

@Razz037 wrote:

The "My Support Cases" finally showed up on 7-6-2013 sometime in the night. I don't know how I acessed the link the first time. It wasn't from my profile page. Anyway, I am communicating with them now.


Glad to hear it!

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Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎06-25-2013
Message 9 of 15
(1,418 Views)

I've had the same problem for over a year now.  I went on vacation for a week and they closed my case.  What a joke Verizon service is.

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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎08-26-2011
Message 10 of 15
(1,345 Views)

My Support Cases is gone again and have not talked to anyone yet. Still have the problem. Why do you people keep dropping this case. Is it because you have no idea how to fix it??

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