07-16-2013 03:34 PM
You keep deleting My Support Cases without even trying to find out the problem. I give you instructions that you refuse to follow. I already told you what the problem most likely is.
Ha!. Downgrading is EXACTLY what the technician told me to do. First he changed some cable and then said it looked fine on his end. Well Mr. IT Technician, please tell me why I cannot even conduct a Verizon Speed Test if everything looks good on Verizon's end?? And today I have NO connection. I've been on the phone with technicians since last week for a total of 3.5 hours and no solution. Now I'm being told that there is a problem in the Central Office-After being told that there was no problem on their end. This Verizon DSL service is a joke. I had great service for approximately 360 days and then suddenly the connection began to fluctuate before finally disappearing. And yes, the green lights are on and stable.