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The HSI service has been incredibly bad. Verizon tech support has been generally sympathetic but unable to solve the problem. Sending me another new (same model) modem with "upgraded firmware" despite having the latest firmware. Any thoughts would be greatly appreciated.
Thanks, Paul
Actiontec
Firmware Version: | GT784WN-VZ-1.1.18 |
Model Number: | GT784WNV |
Serial Number: | |
WAN MAC Address: | |
Downstream Rate: | 3314Kbps |
Upstream Rate: | 636Kbps |
PPP User Name: | |
ISP Protocol | PPPoE |
Encapsulation: | LLC |
Gateway IP Address: | |
DNS Address #1: | |
DNS Address #2: |
WAN Status Connection Status
Connection Status
Broadband: | CONNECTED |
Internet Service Provider: | CONNECTED |
PPP Status
PPP Parameter Status
User Name: | |
PPP Type: | PPPoE |
LCP State: | UP |
IPCP State: | UP |
Authentication Failures: | 0 |
Session Time: | 0 Days, 0H:54M:7S |
Packets Sent: | 71596 |
Packets Received: | 99106 |
Broadband Status
Broadband Parameter Status
VPI: | 0 |
VCI: | 35 |
Broadband Mode Setting: | ADSL2+ |
Broadband Negotiated Mode: | ADSL2+ |
Connection Status: | CONNECTED |
Downstream Speed: | 3666 Kbps |
Upstream Speed: | 860 Kbps |
Retrains: | 24 |
Retrain Timer: | 0 Days, 0H:0M:1S |
ATM QoS class: | UBR |
Near End CRC Errors Interleave: | 26455 |
Near End CRC Errors Fastpath : | N/A |
Far End CRC Errors Interleave : | 390 |
Far End CRC Errors Fastpath : | N/A |
30 Minute Near End CRC Interleave : | 0 |
30 Minute Near End CRC Fastpath : | N/A |
30 Minute Far End CRC Interleave : | 0 |
30 Minute Far End CRC Fastpath : | N/A |
Near End RS FEC Interleave : | 0 |
Near End RS FEC Fastpath : | N/A |
Far End RS FEC Interleave : | 0 |
Far End RS FEC Fastpath : | N/A |
30 Minute Near End FEC Interleave : | 0 |
30 Minute Near End FEC Fastpath : | N/A |
30 Minute Far End FEC Interleave : | 0 |
30 Minute Far End FEC Fastpath : | N/A |
30 Minute Discarded Packets Downstream : | 0 |
30 Minute Discarded Packets Upstream : | 0 |
SNR Downstream : | 6 dB |
SNR Upstream : | 13 dB |
Attenuation Downstream : | 32 dB |
Attenuation Upstream : | 14 dB |
Power Downstream | 20.7 dBm |
Power Upstream | 12.2 dBm |
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Your line is in bad shape. Given your attenuation, your circuit should be holding a higher SNR, and should be giving you speeds somewhere of 7.1Mbps to 10Mbps.
Please connect your modem up to the demarc or NID for your location to rule out all of your home's wiring. If that is not possible, get a tech to come out and service your line.
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I'm in an apartment building in NYC, would that demarc/NID be the main one for the entire building?
Thanks, Paul