DSL drops frequently, every few minutes, all hours, all weather

[pmg17041]

The HSI service has been incredibly bad.  Verizon tech support has been generally sympathetic but unable to solve the problem.  Sending me another new (same model) modem with "upgraded firmware" despite having the latest firmware. Any thoughts would be greatly appreciated.

Thanks, Paul

Actiontec 

Firmware Version:	GT784WN-VZ-1.1.18
Model Number:	GT784WNV
Serial Number:
WAN MAC Address:
Downstream Rate:	3314Kbps
Upstream Rate:	636Kbps
PPP User Name:
ISP Protocol	PPPoE
Encapsulation:	LLC
Gateway IP Address:
DNS Address #1:
DNS Address #2:

  WAN Status Connection Status

Connection Status

Broadband:	CONNECTED
Internet Service Provider:	CONNECTED

PPP Status

PPP Parameter Status

User Name:
PPP Type:	PPPoE
LCP State:	UP
IPCP State:	UP
Authentication Failures:	0
Session Time:	0 Days, 0H:54M:7S
Packets Sent:	71596
Packets Received:	99106

Broadband Status

Broadband Parameter Status

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL2+
Broadband Negotiated Mode:	ADSL2+
Connection Status:	CONNECTED
Downstream Speed:	3666 Kbps
Upstream Speed:	860 Kbps
Retrains:	24
Retrain Timer:	0 Days, 0H:0M:1S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	26455
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	390
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	0
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	0
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	0
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	6 dB
SNR Upstream :	13 dB
Attenuation Downstream :	32 dB
Attenuation Upstream :	14 dB
Power Downstream	20.7 dBm
Power Upstream	12.2 dBm

[smith6612]

Your line is in bad shape. Given your attenuation, your circuit should be holding a higher SNR, and should be giving you speeds somewhere of 7.1Mbps to 10Mbps.

Please connect your modem up to the demarc or NID for your location to rule out all of your home's wiring. If that is not possible, get a tech to come out and service your line.

[pmg17041]

I'm in an apartment building in NYC, would that demarc/NID be the main one for the entire building?

Thanks, Paul