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DSL light continues to blink, customer service unhelpful

DSL light continues to blink, customer service unhelpful

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Contributor Anger224
Contributor
Posts: 1
Registered: ‎03-30-2015
Message 1 of 2
(3,546 Views)
Hello,
I am visiting my family for the time being and the only Internet they can get around here is Verizon DSL, which stinks but hey it's still Internet.

However, the DSL light on the Westell Versalink 327W modem continues to blink and we can't get any Internet service. Having Xfinity at home, I have no idea how to help them and customer service was absolutely no help, insisting the problem was on our end. Anyone else having this issue? How is it resolved?

Thanks for your time.
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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008
Message 2 of 2
(3,502 Views)

Try plugging the DSL modem into the test port at the network interface. If the light goes solid they have a problem in the house. If it continues to blink then they have to call Verizon to send out a technician to repair the line.

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