×

Switch Account

DSL light continues to blink, customer service unhelpful

DSL light continues to blink, customer service unhelpful

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎03-30-2015

DSL light continues to blink, customer service unhelpful

Message 1 of 2
(3,674 Views)
Hello,
I am visiting my family for the time being and the only Internet they can get around here is Verizon DSL, which stinks but hey it's still Internet.

However, the DSL light on the Westell Versalink 327W modem continues to blink and we can't get any Internet service. Having Xfinity at home, I have no idea how to help them and customer service was absolutely no help, insisting the problem was on our end. Anyone else having this issue? How is it resolved?

Thanks for your time.
1 REPLY 1
Highlighted
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: DSL light continues to blink, customer service unhelpful

Message 2 of 2
(3,630 Views)

Try plugging the DSL modem into the test port at the network interface. If the light goes solid they have a problem in the house. If it continues to blink then they have to call Verizon to send out a technician to repair the line.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.