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DSL not available/FiOS not available in my area. I HAD IT BEFORE!

DSL not available/FiOS not available in my area. I HAD IT BEFORE!

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Contributor wilson88
Contributor
Posts: 1
Registered: ‎03-03-2013
Message 11 of 21
(2,308 Views)

verizon it telling me i cant get dsl in my area aswell but it was active here before, and im surrounded by business dont tell me they dont have it. i thought whatever they dont want my money so i go to the cable company and they to tell me its not available in my area, really. heres  the kicker i live in a duplex and my neighbor has cable internet. so who givin the b/s

Contributor pmjingle
Contributor
Posts: 2
Registered: ‎04-29-2013
Message 12 of 21
(2,204 Views)

I have the same kind of problem we had DSL for years and Then had it off maybe a year if that and the next door neighbor knocked down a wire from the pole with his truck and when Verizon came to fix it they just rolled it up instead of reconnecting it so from Then on I was told DSL wasn't available at my address anymore until a couple months ago so I went ahead and added it they sent me the box and turned on the service and I get nothing from the box so I requested a repair and they set up the appointment and no one ever come out so I checked the repair status again and Then it said it was reschedule for the next day and again no one showed. Then I get this voicemail from Verizon that DSL is not available at my address even with no one ever stepping foot out here to find out but they walked me through everything on the phone said it should be working even a tech said it should of been working but Then out of no where get told not available but I've been charged for it for two months now and still being billed and the system still tells me it's available for my address as a usable service. So if they now I can't have it here why turn it on send me everything set up appointments twice bill me monthly for it instead of taking it off my account because it's not available here now that's very bad customer service the worst I've ever had and still getting to this day I'm paying for it and still have to pay for my hotspot from virgin mobile because there's no other DSL high speed internet providers at my house unless I pay bright house over 3000 to run a wire to my house from next door. Crazy huh so any ideas let me know cause talking to Verizon does nothing but give you headaches and the run around.

Moderator Moderator
Moderator
Posts: 9,070
Registered: ‎03-18-2013
Message 13 of 21
(2,192 Views)

Hi pmjingle,

 

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases"  .There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Employee
Posts: 3,184
Registered: ‎04-10-2013
Message 14 of 21
(2,152 Views)

Sorry we missed you, pmjingle. We've closed the private support case, but we can revisit it at your convenience if you still need some help. Thanks!

 

Best,

Leon

Contributor pmjingle
Contributor
Posts: 2
Registered: ‎04-29-2013
Message 15 of 21
(2,095 Views)
Yes i do i couldn't get the site to work right
Employee Employee
Employee
Posts: 3,184
Registered: ‎04-10-2013
Message 16 of 21
(1,995 Views)

pmjingle,

 

Last time we spoke to you, you said you would call our HSI specialist back on Monday, the 1st. Sorry to close your case again, but we haven't heard from you. If you need us to continue to look into your trouble, post to this thread again.

 

Thank you,

-Rachel

Contributor shawn_k
Contributor
Posts: 5
Registered: ‎07-01-2013
Message 17 of 21
(1,982 Views)

I am having the same problem in my area 17921 ashland pa. and they have no plans on getting FIOS internet here...

Highlighted
Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎05-27-2013
Message 18 of 21
(1,928 Views)

Same problem  here too.   Just 50  miles from  Washington  DC.      No  FIOS    DSL   is going down hill.  Verizon refuses  Copper.net access.    I  had the higher speed    DSL  for 2 years then   last year  they said  I lived too far.    Now   we suffer  disconnected  and extremly slow   connections.   Even  with a  new modem    Kicker  is I keep getting notices offering   higher speed DSL  free for a year.   yeah right    If  thst is the case why  was  it taken away last year.     Verizon  is scrambling   and only  wante to  provide  internet service to  metropolitian areas    suburban  and rural    are not  anyone they want to service      well  yeah   send bills to  in exchange for  1/4 service.   Glad  my cell phone is a trac fone.    My  ATT  USB  works   well.  and  I  have  seen  several  other  USB services     that  offer enough   band width to   use the internet  but not netflix.   Frustration  delux.  And the lack   of help  from  Verizon  makes it that much worst.

Contributor Budd3
Contributor
Posts: 1
Registered: ‎11-12-2014
Message 19 of 21
(1,371 Views)
The year is 2014 and I live in the U.S. Why can I not get internet service? Verizlon has built adequate barriers around their technical people so you cannot talk with anyone except people that read from a script and adlib. They say they will call back but never do. Why can I not get internet service but they can provide a phone.
Contributor Serotta1999
Contributor
Posts: 1
Registered: ‎04-10-2015
Message 20 of 21
(1,203 Views)

 


@Budd3 wrote:
The year is 2014 and I live in the U.S. Why can I not get internet service? Verizlon has built adequate barriers around their technical people so you cannot talk with anyone except people that read from a script and adlib. They say they will call back but never do. Why can I not get internet service but they can provide a phone.


I think that you identified the problem.  You live in the U.S.. The ITU Development Index ranks the U.S. 31st in access, behind such technology powerhouses as Estonia, Slovenia and Barbados. The U.S. earns an access index of 7.78 while China (4th) has an index of 9.24.  This is an index that goes from 1.85 (Myanmar) to 9.46 (Luxembourg).  You can improve your chances of having good internet access by moving to Canada, which is 23rd at 8.01

 

Why can you get a phone, but not internet?  Because it's the law that you have to be able to have a phone.  Darn regulations, huh?

 

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