DSL outage unable to contact support

[#1]

Our dsl has been out for almost 2 weeks, came back for almost 8 hours.  I waited on hold yesterday for 2.5 hours and decided Verizon wins, there is no way for me to report the outage or get an update.  Online reporting is for fios.  The infrastructure is old, not going to be updated until replaced with fios in maybe 2060 ? but still, the bill is updated and sent every month.  

[#2]

Hi Theforgotten,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.