Every evening from 7 - 11 PM for the last 5 days, my DSL has gone from its normal 7 - 14 Mbps speed down to .5 - 1.0 Mbps. I have contacted Verizon support multiple times and each time I'm unfortunately treated to the same questions. No I do not have an electro-magnet sitting on my DSL modem.
I've spoken with a couple of my neighbors and they have experienced the same issues each night. Unfortunately Verizon's customer support has been less than helpful and at times downright insulting when I tell them that I have checked everything. I'm tech savvy enough to run throughput tests on multiple devices in my household (ruling out an issue related to an individual PC or ipad), and that this is a problem that has just started in the last week. Yet they run me through the same shpeal each time and refuse to escalate me to tier 2 support. The last gentleman I spoke to insisted that the issue was with my browser having too many add-ons (he didn't have me check anything, just declared it for some reason).
It's getting very frustrating. I'm starting to wonder why I'm paying $40 a month for a 7 - 15 package when I'm getting the $20 package's speed.
Below is a tracert I did to attempt to track down where the issue might be coming from. The ping-times are uncomfortably high as well, and there were some timeouts, which has me thinking that my area may be over-subscribed.
Anyone have any suggestions?
Tracing route to www.cnn.com [157.166.226.26] over a maximum of 30 hops:
1 3 ms <1 ms 1 ms 192.168.1.1
2 282 ms 285 ms 314 ms 96.247.119.1
3 246 ms 280 ms 281 ms G6-0-1242.LSANCA-LCR-12.verizon-gni.net [130.81. 33.252]
4 280 ms 361 ms 291 ms so-4-0-3-0.LAX01-BB-RTR2.verizon-gni.net [130.81 .29.246]
5 338 ms 296 ms 307 ms 0.xe-11-1-0.BR1.LAX15.ALTER.NET [152.63.112.5]
6 255 ms 311 ms 281 ms ae6.edge1.LosAngeles9.level3.net [4.68.62.169]
7 290 ms 283 ms 281 ms vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190 ]
8 288 ms 204 ms 201 ms ae-82-82.ebr2.LosAngeles1.Level3.net [4.69.137.2 5]
9 226 ms 247 ms 224 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
10 323 ms 395 ms 391 ms ae-7-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
11 361 ms 294 ms 204 ms ae-73-73.ebr2.Atlanta2.Level3.net [4.69.148.254]
12 355 ms 336 ms 351 ms ae-2-52.edge4.Atlanta2.Level3.net [4.69.150.77]
13 * * * Request timed out.
14 * * * Request timed out.
Oversubscribed, or there is just an imbalance in loads across different circuits. Many fixes that could go into it. Since it is an issue not only affecting you but others, this sounds like this exact case, especially if it turns out to be a remote that is offering higher speeds. I can send you some contact details to someone who might be able to check into this problem and perhaps see what the deal is if you'd like. Otherwise, a Verizon employee from this site should also offer some help.
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