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DSL still runs at 768down/128up even though I have 3Mbps down/768 up plan

DSL still runs at 768down/128up even though I have 3Mbps down/768 up plan

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Contributor djatomikbomb
Contributor
Posts: 1
Registered: ‎08-04-2008
Message 1 of 7
(8,531 Views)
Why is this.. I called verizon and they told me the service was upgraded and it shows as 3Mbps/768 on the verizon site, but I checked my modem's control panel and it says the lower speed tier... They said I was provisioned for 3Mbps DSL and I just don't see it.. Sould I give Verizon another call or try resetting my modem??
6 REPLIES 6
Copper Contributor Kepler
Copper Contributor
Posts: 9
Registered: ‎07-31-2008
I would try resetting your modem, djatomikbomb.  Just shut your modem off for 30 seconds.  Let me know how that goes.
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Copper Contributor Paul
Copper Contributor
Posts: 18
Registered: ‎07-31-2008

You are checking your speed at the modem control panel only or also via a test? Check it at http://www2.verizon.net/micro/speedtest/hsi/  and if the modem reset doesn't do it, you could request a repair...

Contributor nukefixer
Contributor
Posts: 4
Registered: ‎08-13-2008
Did shutting the modem work?
Contributor Seska
Contributor
Posts: 1
Registered: ‎09-15-2008
You probably figured this out but the modem itself may be only capable of 768. See if you can download the specs for it...
Copper Contributor bamboo
Copper Contributor
Posts: 8
Registered: ‎08-07-2008
Message 6 of 7
(7,830 Views)

http://www.speedtest.net/

 

If it's a 327W it's capable of 3MBPS

 

 

 

 


Message Edited by bamboo on 09-15-2008 10:15 AM
Copper Contributor Anthona
Copper Contributor
Posts: 22
Registered: ‎09-05-2008
I just went to that link and waited more than the usual 2 minutes to complete and nothing comes across. Also, tried to open verizon.net in my firefox browser and nothing shows up there, it did fine yesterday ..but it opens just fine in my AOL browser...go figure.
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