×

Switch Account

Download Speed on Westell 327W Goes to Almost 0 About Once / Day

Download Speed on Westell 327W Goes to Almost 0 About Once / Day

Reply
Contributor NickBurns
Contributor
Posts: 1
Registered: ‎02-15-2009
Message 1 of 2
(3,792 Views)

Installation has worked fine for 2 1/2 years with no changes in computers, phone, phone lines, type of Verizon service, anything else.  Normal speeds, according to the Westell homepage, is 1792 / 448.  Over the last 6 weeks, the download speed, but NOT the upload speed, drops to about 0 about once per day.  Specifically, speeds, according to Westell homepage, drops to 32 / 448.  Powering down the modem and bringing it back up restores normal speeds, but then, usually within 24 hours, down it goes again.  Do I just need a new modem?

1 REPLY 1
Silver Contributor III
Silver Contributor III
Posts: 428
Registered: ‎10-11-2008
Message 2 of 2
(3,764 Views)

It kinda sounds like it.   But before yourun out and spend the money, do you have a friend that has dsl?  Maybe you can use his router to test out your line?  Have you called tech (nightmare) support and asked them to run a line test on your dsl service?

 

If you happen to get another router to try, make sure you enter your user name and password to access your account.  make sure he knows his to re-enter it back to his modem too.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.