×

Switch Account

Dsl won't connect to Internet help!!

Dsl won't connect to Internet help!!

Reply
Contributor Cantaccessmydsl
Contributor
Posts: 1
Registered: ‎06-10-2012
Message 1 of 4
(5,231 Views)
I have tried everything and this DSL will not work!! It's really frustrating considering that I do a lot online. Sometimes it works and some times it don't.<br><br>When I call it's the same ole same ole we will send a tech to check my equipment inside. At this point I don't think it's that. Every one I know that has Verizon says that it so slow now, it half way works. Which is not fair to consumers spending their hard earned money on this dsl that doesn't work. Or half way works. I think it is a bigger problem than everyone's lines In their houses.<br><br>Any suggestions on how to fix it.<br>The only answer I have so far is to move to another Internet provider.<br><br>Please help!!!!!
3 REPLIES 3
Silver Contributor II
Silver Contributor II
Posts: 631
Registered: ‎12-17-2009
Message 2 of 4
(5,213 Views)

You have described  my situation 1 year ago. Verizon replaced the line from pole to NID, ran a direct line from NID to modem jack (then I was able to eliminate all filter on my ancient phone. Cable from modem to jack was also repaced. Then thanks to the experts here I figured out I was about 2.5 mile from the Central Office and since some of the copper wiring could be as old as 20+ year the issue was not going away. Before switching I would contact customer service and see if they will upgrade you to FIOS, That is what they did for me and my speeds are up to 6 times faster on download (.75 Mb/s - DSL    5.0 Mb/s - FIOS) . There was no extra charges (install, router etc) at all, and my monthly payment is still under $35.00 for conventional phone and FIOS

Take a quick look here before you leap http://forums.comcast.com/t5/Home-Networking-and-Router-Help/bd-p/10

If a forum member gives an answer you like, please give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem. Thanks !!!
http://forums.verizon.com/t5/Verizon-net-Email/Fix-for-Missing-Inbox-sent-folders-etc-with-Internet-Explorer-11/m-p/647399
Highlighted
Copper Contributor Bron5
Copper Contributor
Posts: 10
Registered: ‎05-30-2012
Message 3 of 4
(5,132 Views)

You are not the only one.  This is happening to people all over the country.  Verizon seems unable or unwilling to fix the DSL issues.  Check the forums here and you'll see many other posts similar to yours.  Now multiply that by thousands, since most would never come here to post about their problems.

 

Good luck!

 

Contributor baba
Contributor
Posts: 1
Registered: ‎06-15-2014
Message 4 of 4
(3,851 Views)

I have the same issue. I loose internet connection while DSL link stays up. the only way to reconnect the internet is to power cycle the modem, disconnecting and reconnecting the phone line from modem does not fix the internet connection. contacted Verizon and was told i need a new modem cuz my modem has gone bad. I work in the industry and have access to best modem the industry has to offer and want to use one of them but Verizon would not give me the configuration info and insist that i buy one of the cheap modems from Verizon. how is that for boxing the subscriber in?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.