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EXTREMELY high pings happening at random.

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Lorkeh
Contributor
Contributor
Posts: 1
Registered: ‎07-11-2014

EXTREMELY high pings happening at random.

Message 1 of 3
(773 Views)

Okay, so every so often I tend to get massive ping issues. I know for sure it is not my equipment given, last time I had contacted verizon customer support via the phone they sent me a new router and called it a day. A technician also fixed another issue with slow connections not long ago either, and all problems point to problems in the lines in my area, though reps seem to constantly deny it. Im hoping that by posting all of this here something will be done about the problem or a potential fix can be offered on my end.

 

I am connected via a wire, the laptop being used in the living room wirelessly has the exact same issue, the issue occurs still if only one of the devices is being used.

 

I am paying for high speed dsl.

 

http://www.dslreports.com/pingtest/5576897c5b85/3210920?r=132 Line test results.

 

TraceRT to www.google.com:

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.google.com

Tracing route to www.google.com [74.125.225.115]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 192.168.1.1
2 1044 ms 986 ms 1014 ms 10.10.6.1
3 1621 ms 1789 ms 1585 ms at-3-0-1-1713.PSKN-CORE-RTR2.verizon-gni.net [13
0.81.12.225]
4 1591 ms 1793 ms 1948 ms so-0-0-0-0.PSKN-CORE-RTR1.verizon-gni.net [130.8
1.18.182]
5 1450 ms 1517 ms 1617 ms so-7-3-3-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.20.234]
6 1765 ms 2037 ms 2033 ms 0.xe-6-1-1.XT1.NYC4.ALTER.NET [152.63.10.57]
7 1909 ms 1912 ms 1691 ms TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]

8 * 1280 ms 1275 ms google-gw.customer.alter.net [152.179.72.62]
9 1368 ms 1608 ms 1853 ms 72.14.238.232
10 1336 ms 1325 ms 1341 ms 72.14.236.206
11 1814 ms 1757 ms 1430 ms 216.239.46.215
12 1582 ms 1721 ms 2005 ms 72.14.237.132
13 1224 ms 61 ms 42 ms 209.85.240.150
14 993 ms 1259 ms 1480 ms ord08s08-in-f19.1e100.net [74.125.225.115]

Trace complete.

C:\Windows\system32>

 

 

TraceRT results to www.verizon.com:

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.verizon.com

Tracing route to e2546.g.akamaiedge.net [172.229.228.12]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.1.1
2 1556 ms 1266 ms 1476 ms 10.10.6.1
3 784 ms 769 ms 754 ms at-3-0-1-1712.PSKN-CORE-RTR1.verizon-gni.net [13
0.81.12.221]
4 855 ms 945 ms 1088 ms so-7-3-3-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.20.234]
5 * * * Request timed out.
6 * * * Request timed out.
7 1937 ms 2105 ms 2106 ms ix-19-0.tcore1.NTO-New-York.as6453.net [209.58.2
6.93]
8 1544 ms 1712 ms 1850 ms 63.243.128.10
9 1577 ms 1723 ms 1792 ms a172-229-228-12.deploy.static.akamaitechnologies
.com [172.229.228.12]

Trace complete.

C:\Windows\system32>

 

 

Now if someone could PLEASE look into getting this fixed. This isn't worth paying 50$ a month for, Others in my area are getting similar results. Reps keep claiming it snot their fault and just throw me another **bleep** router every time I make a phonecall. PLEASE if your reading this, find a way to fix this nonsense.

 

 

 

2 REPLIES 2
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: EXTREMELY high pings happening at random.

Message 2 of 3
(698 Views)

The high ping times start when you're information hits the Central Office.   My Guess is that there is a problem in the CO.  The equipment might need to be reset, or changed out or there might be a bigger problem, but it doesn't look like it's in your lines.  You wouldn't be able to tell that it's line trouble, unless you looked at your modem's tranceiver statistics.

 

If the problem is still happening I would call back to Verizon and point out the heavy ping times to that 10.x.x.x IP address.

 

that's their gateway device or PPPoE server

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: EXTREMELY high pings happening at random.

Message 3 of 3
(696 Views)

BTW,  I will throw this out there.  I had a similiar set up and I would ONLY get those ping times when I was streaming netflix or doing heavy torrent downloading.  when I had DSL - that would stress the modem out very badly, so be mindful of heavy downloads or streaming when that problem starts.

 

 

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