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Equipment return messages in error

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JeffreyF
Contributor
Contributor
Posts: 1
Registered: ‎07-14-2018

Equipment return messages in error

Message 1 of 2
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After renewing a two-year agreement and making some changes in my service, I've been bombarded with messages telling me to return my modem/router. The only trouble is that I purchased this router. I have not received a new router (nor do I want/need one), so I have nothing to send back. When I've called Verizon, they tell me not to worry about it, that those messages are automatically generated, but it doesn't make me feel comfortable that these messages keep threatening to charge me for equipment I already own.

 

Is there any way to (a) get those messages to stop and, more importantly, (b) have Verizon acknowledge in writing/email that I own this router?

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LawrenceC
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Posts: 10,916
Registered: ‎03-18-2013

Re: Equipment return messages in error

Message 2 of 2
(668 Views)

Hi JeffreyF,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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