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Extra $99 charge?

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Contributor ArielW
Contributor
Posts: 1
Registered: ‎01-02-2019
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Anyone else been told they'll wave the $99 installation fee then see that fee on their bill - almost doubling the monthly fee? What is wrong with these people?? Then they won't respond with their annoying little "chat-bots" -- **bleep**...

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Gold Contributor VII
Gold Contributor VII
Posts: 4,368
Registered: ‎10-18-2016
Message 2 of 2
(443 Views)

@ArielW wrote:

Anyone else been told they'll wave the $99 installation fee then see that fee on their bill - almost doubling the monthly fee? What is wrong with these people?? Then they won't respond with their annoying little "chat-bots" -- **bleep**...


The waiver of The instillation fee is normally done via getting service from the web ordering not via calling or chatting or even a home visit from fios sales.

 

if you were told it would be waived via verbal promise, it will not be honored. You could call and call but in certain cases it may be lowered but not removed.

 

call your states Public Utilities Commission or Public Service Commission and see if they can assist. 

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