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Failed attempts to test Internet speed

Failed attempts to test Internet speed

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Contributor Lana1
Contributor
Posts: 1
Registered: ‎11-28-2018
Message 1 of 2
(403 Views)

I repeatedly tried to test the speed of my Internet using the Verizon tool and every time the results come as a Failed Test. On top of that, during the test itself, it shows "Poor connection to the Router" message which I do not believe is the case because I checked all the connections and they seem to be in place and my computers work fine.

I tried to do a live chat with a representative but no representative came on live chat after me waiting for more than 30 minutes. 

Has anybody had experience with failed tests and failed live chat?

 

1 REPLY 1
Gold Contributor VII
Gold Contributor VII
Posts: 4,368
Registered: ‎10-18-2016
Message 2 of 2
(386 Views)

are you using Fios or DSL-High Speed Internet?

there is a difference.

 

the speed test is determined by the service level you have and speed provisioned for.

the speed test must also be hard wired and not WiFi.

 

verizon telephone 1-800-VERIZON and their chat is always busy with long wait times.

you must wait and put up with it since they don’t have staff to handle service requests.

 

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