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!!!!False advertisement!!! Let me upgrade to hight speed, but cant get it?

Posts: 1
Registered: ‎06-16-2015

!!!!False advertisement!!! Let me upgrade to hight speed, but cant get it?

Message 1 of 2

They let me upgrade to high speed 15mbs, after 3 weeks of talking to people on the phone and trouble shooting, becuase i wasint getting faster speed. I was told i was on the grandfather plan and i could not upgrade unless i got other phone line? They let me order it and they billed me, it took 3 weeks for somone to tell me this? Has anyone had this happen before, it doesnt say anything about having to buy a phone line or 2nd phone line on the web site.

!!!!!!!!!!!!!!!!!!False advertisement!!!!!!!!!!!!!!!!!!!

Posts: 2
Registered: ‎03-26-2015

Re: !!!!False advertisement!!! Let me upgrade to hight speed, but cant get it?

Message 2 of 2

I have been a phone customer of Verizon (was GTE) since 1976. And I agree with you it is FALSE advertisment.  Someone at Verizon told me that because of the OLD copper lines I will never get faster speeds! They were right....but before this I was sucked in by false advertising by Verizon. Much money wasted later, and slower speeds than I ever had before I am still trying to get my money back.  All you get are promises, and nothing changes.  I think Verizon cares more about their wireless services than about residential products and services.  I feel better now that I have given up hope. not upgrade internet speeds with will not work in most areas of Baytown, Cove, Beach City and Mont Belvieu, Texas.   They promised faster internet.......but they lied. 

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