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Frequent Disconnections
quietstorm57
Newbie
‎12-04-2009 05:55 AM

Hi

Lately for the past couple weeks, my modem is frequently disconnecting and reconnecting and it is driving me nuts. The time it will stay online is random, ranging from a few minutes to a few hours. The re-connecting only takes about 20-30 seconds. It is not a phone service problem because I still have a dial tone even when I got disconnected (though I do hear some noise). Verizon techs has come to my house more than 3 times, each time claiming that the problem will never happen again. The problem would seem fixed for a day or two, but then the disconnections would happen again.

Please help!

I have a Westell 6100 modem connected to a Linksys WRT54G v5 router.

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Re: Frequent Disconnections
dslr595148
Community Leader
Community Leader
‎12-04-2009 10:58 AM

#1 Do you have DSL Filters on each device (BUT NOT the DSL modem)?

#2 When you call someone OR when you are called by someone does that disconnect the Internet?

#3 Which firmare are you running on that DSL modem combo:

a) The White and Blue?

b) The Red and Black?

Note at http://www.dslreports.com/faq/13600

they talk about both router firmware with screen shots (or links to screens), and how to put the modem into bridge mode since you are using another router.

#4 Did you put the modem into bridge mode?

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Re: Frequent Disconnections
quietstorm57
Newbie
‎12-04-2009 06:23 PM

So I found out my modem was not in bridge mode. Thanks for the link. Once I changed my modem to bridge mode, my Linksys router settings started screwing up, but that issue has been resolved once I called Linksys.

Can you explain to me, in detail, how changing my modem to bridge mode solved this problem?

I'll wait a couple more days to see if I lost any connection before checking that this problem has been resolved.

Thanks!

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Re: Frequent Disconnections
dslr595148
Community Leader
Community Leader
‎12-06-2009 03:56 PM
@quietstorm57 wrote:

So I found out my modem was not in bridge mode. Thanks for the link. Once I changed my modem to bridge mode, my Linksys router settings started screwing up, but that issue has been resolved once I called Linksys.

Can you explain to me, in detail, how changing my modem to bridge mode solved this problem?

I'll wait a couple more days to see if I lost any connection before checking that this problem has been resolved.

Thanks!

I am not sure but - if that resolves the issue, my guess are  because the modem is

#1 buggy

#2 OR - the modem does not have a stable firmware on it. Maybe an update would fix it?

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Re: Frequent Disconnections
quietstorm57
Newbie
‎12-14-2009 05:25 AM

The connection has been fine for a week, but last night the problem started happening again. I keep getting disconnected every 10-15 minutes. I called Verizon, had my modem resetted and set to bridge mode again, but the problem was still not fixed. If there is a firmware update for this modem, where do I go to download it? because I couldn't find it online.

Any other ideas why this keeps happening? Could it be something wrong with the wires outside again?

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Re: Frequent Disconnections
dslr595148
Community Leader
Community Leader
‎12-14-2009 04:48 PM

#1 Which Westell firmware (the While and Blue OR the Red and Black)?

#2 I also wonder if your issues are because of the Linksys v5.

I point to http://www.smallnetbuilder.com/wireless/wireless-reviews/26843-linksyswrt54gv5reallyisalousyrouter

b) Do you have any other RJ-45 WAN port router(s) - Even if it, your spare one?

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