Frequent disconnects and low DSL speed.
tallone151
Enthusiast - Level 2

Contacted Verizon in an online chat on 5-14-13 about frequent disconnects. Was run through the standard protocol. Line is good you need a new modem.  On 5-16-13 new modem arrives and is installed. On 5-17-13 open another chat session because of frequent disconnects. We go through some more testing and I am told to plug the power for the modem directly into the wall outlet. The tech said he would call back in 2 hours. No call back. Today 5-27-13 open another chat session because of frequent disconnects and now slow speed. The tech has me change the login and password on the internet section of the My Network Page  of the D-Link 2750B. After this is done chat session abruptly ends. At this point I am being told that the line in is good and I still don't have a reliable connection. Speed is still slow and connection still drops. My DSL modem is connected by a home run to the outside box. This issue has been ongoing and quite annoying.

The chat agents were very polite but stick to the scripted plan to much. Every time you have to go through the same steps to get nowhere.  Any help with this situation would be appreciated.

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Re: Frequent disconnects and low DSL speed.
LawrenceC
Moderator Emeritus

Hi tallone15,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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Re: Frequent disconnects and low DSL speed.
Verizon_Support
Customer Service Rep

Tallone15,


Glad our DSL specialist was able to resolve your issue. Please feel free to make a new post if you need assistance.

Thanks,

Jose_VZ

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Still disconnecting
tallone151
Enthusiast - Level 2

It seems as though my troubles are not over yet. Today 6-8-13 the disconnects started again, so far it has been 5 or 6 times that the connection has dropped. Internet light goes out now. Worked well for 4 days. What going on with this?

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Re: Frequent disconnects and low DSL speed.
carycampbell
Newbie

I HEAR YOU, SAME HERE,TIRED OF DEALING WITH VERIZON,TERRIBLE COMPANY, AND JUST TRY TO TALK TO SOMEONE WITH OUT 15 20 MINS OF THE SAME OLD **bleep**

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Re: Frequent disconnects and low DSL speed.
cindy1212
Enthusiast - Level 3

If you  look  thru this  board  the  most frequent complaint   is  slow  and frequent disconnects.   I really think  all  of us need to  staart  making  our  issues with  Verizon  known    to  the FCC.     Filing complaints can be  done on  line and are simple enough.     I say this because  it  has become increasingly  obvious  that   the problem  is not localized  and  is  quite wide spread  and  that  Verizon   is not  interested  in  fixing the  problem.   They  use  the excuse that you are too far  from   the substation.   FYI according to   Verizon  if you are over  a mile  feet from  the substation   you are too  far   away to get reliable service.  To  top  it off  those too far from  the substation   are  not eligable for Fios either.   But  do  not forget   you  still  must pay  the full  price for  1/2 service.  

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Re: Frequent disconnects and low DSL speed.
Verizon_Support
Customer Service Rep

Good morning tallone15,

It looks like we were able to resolve your issue! Thank you so much for working with us and have a wonderful weekend.

-Rachel

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