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Getting a fraction of my dsl speed

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malshafi
Contributor
Contributor
Posts: 2
Registered: ‎03-22-2011

Getting a fraction of my dsl speed

Message 1 of 3
(1,590 Views)

I have the "fastest" high speed dsl package which promises 4 to 7 Mbps. I tested my connection speed on various sites and my download speed has been around 1.5 Mbps every time. I tried rebooting my modem, rebooting pc, clearing cookies/histories, etc.. I also tried testing my speed in slow times such as after midnight. Keep getting 1.5 Mbps.

 

I have Windows Vista and a Westell modem model 6100F. My computer is a dual core processor with 3GB of memory and 500GB of hard drive space, most of which is still available. The problem is not on my pc's side. There are no errors, viruses, etc.. I have firewalls, anti-virus softwares, etc.. I also only have one computer on this connection and there are no routers.

 

Anyone have any suggestions how to speed up this connection? I'd be happy with that minimum 4 Mbps download speed promised.

2 REPLIES 2
malshafi
Contributor
Contributor
Posts: 2
Registered: ‎03-22-2011

Re: Getting a fraction of my dsl speed

Message 2 of 3
(1,583 Views)

I'm adding information that might be helpful. It won't let me post anything higher than 20k characters, so I had to cut it.

 

 

All Entries
        
CURRENT MODEM STATUS
        DSL Modem Status.......  Up
        PPP Session Status......  Up
        Connection Type.........  PPPoE
        Time set from.............  Daylight Savings
        Time since last boot....  1 days, 10 hrs: 12 mins: 5 secs
EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
TUE MAR 22 11:59:32 2011
    External content downloaded
TUE MAR 22 11:46:25 2011
    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:46:25 2011
    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:46:25 2011
    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:45:41 2011
    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:45:40 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:42:56 2011
    DNS: Unknown host: 'unknown131.64.200.74.defenderhosting.com'
TUE MAR 22 11:30:30 2011
    DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:30:30 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:29:43 2011
    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011
    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011
    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011
    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011
    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011
    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011
    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011
    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:20:28 2011
    DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:20:20 2011
    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:20:20 2011
    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:20:20 2011
    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:20:20 2011
    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:20:20 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:19:17 2011
    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:19:17 2011
    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:19:17 2011
    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:19:17 2011
    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:19:16 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:19:16 2011
    DNS: Unknown host: 'lb._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:19:16 2011
    DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:19:16 2011
    DNS: Unknown host: 'r._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:19:16 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:19:16 2011
    DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:13:23 2011
    DNS: Unknown host: 'wpad.westell.com'
TUE MAR 22 11:13:23 2011
    DNS: Unknown host: 'wpad.myhome.westell.com'
TUE MAR 22 11:10:20 2011
    DNS: Unknown host: 'isatap.myhome.westell.com'
TUE MAR 22 11:10:19 2011
    DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'
TUE MAR 22 11:10:18 2011
    DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'
TUE MAR 22 08:43:55 2011
    CWMP: Final Http Return Code = 204
TUE MAR 22 08:43:55 2011
    CWMP: Inform (200).  The following events are true: 2 PERIODIC
TUE MAR 22 08:43:55 2011
    CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic
TUE MAR 22 08:43:54 2011
    CWMP: Inform (401).  The following events are true: 2 PERIODIC
TUE MAR 22 08:43:54 2011
    CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic
TUE MAR 22 05:00:49 2011
    DNS: Unknown host: '32.94.97.63.in-addr.arpa'
TUE MAR 22 04:54:09 2011
    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 04:54:09 2011
    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 04:54:09 2011
    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 04:54:09 2011
    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 04:54:09 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 04:54:09 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 04:54:09 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 04:54:09 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 04:31:41 2011
    DNS: Unknown host: 'r._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:31:41 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:31:41 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:31:41 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:31:41 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:21:53 2011
    DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:10:51 2011
    DNS: Unknown host: 'lb._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:10:51 2011
    DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:10:51 2011
    DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:10:51 2011
    DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'
TUE MAR 22 04:10:51 2011
    DNS: Unknown host: 'b._dns-sd._udp.myhome.westell.com'
TUE MAR 22 03:54:09 2011
    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 03:54:09 2011
    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 03:54:09 2011
    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 03:54:09 2011
    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 03:54:09 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 03:54:09 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 03:54:09 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 03:54:09 2011
    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 03:31:53 2011
    DNS: Unknown host: 'r._dns-sd._udp.myhome.westell.com'
TUE MAR 22 03:31:53 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 03:31:53 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 03:31:53 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 03:31:53 2011
    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 03:21:53 2011
    DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'
    end of diagnostic log file

 

All Entries
        CURRENT MODEM STATUS        DSL Modem Status.......  Up        PPP Session Status......  Up        Connection Type.........  PPPoE        Time set from.............  Daylight Savings        Time since last boot....  1 days, 10 hrs: 12 mins: 5 secsEVENTS**********************************************************************Events are listed starting from the most recent.**********************************************************************TUE MAR 22 11:59:32 2011    External content downloaded
TUE MAR 22 11:46:25 2011    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:46:25 2011    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:46:25 2011    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:45:41 2011    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:45:40 2011    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:42:56 2011    DNS: Unknown host: 'unknown131.64.200.74.defenderhosting.com'
TUE MAR 22 11:30:30 2011    DNS: Unknown host: 'dr._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:30:30 2011    DNS: Unknown host: 'db._dns-sd._udp.myhome.westell.com'
TUE MAR 22 11:29:43 2011    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011    DNS: Unknown host: 'db._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:29:43 2011    DNS: Unknown host: 'b._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011    DNS: Unknown host: 'lb._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011    DNS: Unknown host: 'dr._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 11:23:00 2011    DNS: Unknown host: 'r._dns-sd._udp.0.1.168.192.in-addr.arpa'
TUE MAR 22 01:45:08 2011    DNS: Unknown host: 'lb._dns-sd._udp.myhome.westell.com'
end of diagnostic log file

 

 

Transceiver Revision: 7.2.3.0  

Vendor ID Code: 4  

Line Mode: G.DMT Mode  

Data Path: Interleaved  

 

Transceiver Information Downstream Path Upstream Path

DSL Speed (Kbits/Sec) 1792 448

Margin (dB) 16.5 22.0

Line Attenuation (dB) 25.5 14.0

Transmit Power (dBm) 6.7 11.9

 

mattheww
Silver Contributor V
Silver Contributor V
Posts: 668
Registered: ‎10-26-2008

Re: Getting a fraction of my dsl speed

Message 3 of 3
(1,552 Views)

I think you need to talk to Verizon.

 

 Your speed is the lower of the provisioned speed, or the highest speed your modem can successfully negotiate with the Central Office equipment.  Your Transceiver statistics (loss and margin) indicate that your line is capable of considerably higher speeds than you now have, this suggests your service is incorrectly provisioned.

 

That is a problem only Verizon can fix.

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