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Green blinking question mark?

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SteveR44
Copper Contributor
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Posts: 6
Registered: ‎07-07-2009

Green blinking question mark?

Message 1 of 11
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Every morning for about the last week, I would come to my PC (with WinXP) and find a green box with a white question mark blinking in my taskbar, When I click it, it opens up IE8 and goes to this seemingly regular Verizon page -- http://www22.verizon.com/residentialhelp?fromDotNet=true. Once I click it, no percievable problems happen the rest of the day, until the next morning, when it's blinking again.

 

I can't be sure if it's a legit request from Verizon to set my preferences or if I have some pesky little malware/spyware bug that I can't chase away.

 

Any help or insight would be welcome.

 

Steve

10 REPLIES 10
dslr595148
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Posts: 6,075
Registered: ‎09-24-2008

Re: Green blinking question mark?

Message 2 of 11
(7,482 Views)
#1 Can you right click it?

#2 If so, what does that do?

#3 On your XP Computer go to Start -> All Programs -> Startup.

What if, anything is listed in there?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

SteveR44
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Posts: 6
Registered: ‎07-07-2009

Re: Green blinking question mark?

Message 3 of 11
(7,474 Views)

#1 & 2 -- right clicking does the very same thing ... opens IE8, goes to that preferences page. (FYI, when I open IE straight -- without clicking on the blinking ? -- it starts fine and goes to my regular home page)

 

#3 -- can't check now because I'm at work. I'll run through that some time after midnight.

 

Thanks. 

SteveR44
Copper Contributor
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Posts: 6
Registered: ‎07-07-2009

Re: Green blinking question mark?

Message 4 of 11
(7,460 Views)

Let me just add that it doesn't appear to be a startup problem ... because I leave the PC on (in power-save mode) overnight and the blinking ? is there each morning. Also, after I run a spyware or virus scan, I sometimes restart my PC .... without the ? kicking it.

 

It seems it might be time-triggered .... if there is such a thing. 

SteveR44
Copper Contributor
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Posts: 6
Registered: ‎07-07-2009

Re: Green blinking question mark?

Message 5 of 11
(7,430 Views)

There are three things in the start --> all programs --> Startup list  ... Logitech desktop manager ... the service manager for my Encore Pro MSSQL server ... and ArcSoft Total Media Backup Monitor

 

Those three hve been there for a good while.

 

BTW, the ? is back again this morning after a night of PC being left on.

dslr595148
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Posts: 6,075
Registered: ‎09-24-2008

Re: Green blinking question mark?

Message 6 of 11
(7,407 Views)
#1 Did you install any Verizon software on your computer?

#2 If so, what did you install ( Their Security Suite, Their help desk app ) ?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

alex_lee
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Posts: 16
Registered: ‎08-07-2009

Re: Green blinking question mark?

Message 7 of 11
(7,398 Views)

if you have preinstalled verizon help& support icon on your screen, try to run it and see if that will detect the problem

 

if you doesnt have it try to to run care.verizon.net

 

goodluck!

SteveR44
Copper Contributor
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Posts: 6
Registered: ‎07-07-2009

Re: Green blinking question mark?

Message 8 of 11
(7,367 Views)

I do have Verizon Online Help & Support on my desktop. Been there since I signed up for DSL.

 

But I also just got through a search-results hijack AND the Microsoft Virus Pro bug and, in my efforts to rid my PC of those, I tried to run both Verizon Security Advisor and  Verizon Online PC Security Checkup.

 

BTW, this afternoon, I let the ? blink all day and then restarted my comp. Question mark went away.

 

It's 12:50 a.m. and there's still no ? in the taskbar. Let's see if it's there at 8 a.m.

 

Is there anything I can do to remove my attempts to run those two Verizon apps?

dslr595148
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Posts: 6,075
Registered: ‎09-24-2008

Re: Green blinking question mark?

Message 9 of 11
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Use MSConfig to see the programs that automatically load on start-up. I would assume that, program (or programs) is (are) in there.

http://netsquirrel.com/msconfig/msconfig_xp.html

--

And see as need be http://www.sysinfo.org/startuplist.php?filter=Verizon

^^

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

SteveR44
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎07-07-2009

Re: Green blinking question mark?

Message 10 of 11
(7,318 Views)

I deleted/unchecked what I thought might be an issue. But the ? came up again this morning (some point between 2am and 8am). When I started Verizon Online PC Security Checkup, this popped-up page showed up -- https://www.verizon.net/central/portlets/help/pcSecurityCheckUp/hashed.jsp?type=vs. It's a total blank page and its source code is 9 numbered lines of nothing.

 

Also, when I click on my "Verizon Online Help and Support" (where icon is an exact red version of the green blinker that's showing up daily), it takes me to the VERY same site that clicking on the green blinker goes -- the one I mention in the initial post.

Message Edited by SteveR44 on 08-20-2009 01:53 PM
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