×

Switch Account

HDSL Connection Problems. New modem, same problems. Logs attached.

HDSL Connection Problems. New modem, same problems. Logs attached.

Reply
Copper Contributor lordthor2001
Copper Contributor
Posts: 18
Registered: ‎04-22-2012
Message 1 of 2
(539 Views)

 I'm having connection problems when trying to use the internet. I get these problems whether I'm on my own or my wife's computer or streaming on our Blu-Ray player. It's a wired network because it was too difficult to reconnect our wireless blu-ray with the disconnects.

    I talked to Verizon support in India. They ran line tests and said my line was good. They sent a replacement modem and then repeated the line tests and said the lines were good.

    I still have problems.

    New Modems System Log (I changed mac to zero):                                                          Time,Component,Severity,Details
Jan 8 12:46:52 2018,Remote Update,Error,Failed retrieving new version
Jan 9 12:46:54 2018,Remote Update,Error,Failed retrieving new version
Jan 9 16:06:49 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 6 times, last time on Jan 9 16:07:30 2018]"
Jan 10 02:49:41 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 10 02:49:51 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 10 03:19:42 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 10 12:46:56 2018,Remote Update,Error,Failed retrieving new version
Jan 11 12:46:57 2018,Remote Update,Error,Failed retrieving new version
Jan 12 07:52:21 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 12 07:52:22 2018]"
Jan 12 12:09:28 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 12 12:09:37 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 12 12:46:59 2018,Remote Update,Error,Failed retrieving new version
Jan 12 13:06:09 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 12 17:49:39 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 12 17:49:47 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 12 18:03:18 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 12 18:03:23 2018]"
Jan 12 18:03:33 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 12 18:22:37 2018,LibJutil,Warning,estream: Cannot read from fd 52 Connection reset by peer(131)
Jan 12 21:11:10 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 12 21:11:14 2018]"
Jan 12 21:11:23 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 12 23:30:57 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 12 23:55:00 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 482 times, last time on Jan 13 03:23:31 2018]"
Jan 13 04:10:08 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 04:10:17 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 04:37:13 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 13 04:37:17 2018]"
Jan 13 04:37:26 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 06:55:53 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 12:47:02 2018,Remote Update,Error,Failed retrieving new version
Jan 13 15:15:09 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 15:15:19 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 18:05:53 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 21:11:39 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 21:11:48 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 21:36:51 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 22:09:03 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 22:09:14 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 13 23:13:24 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 13 23:36:02 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 172 times, last time on Jan 14 01:10:24 2018]"
Jan 14 01:10:34 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 01:10:45 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 14 02:08:48 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 12:47:02 2018,Remote Update,Error,Failed retrieving new version
Jan 14 14:09:01 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 14:09:11 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 14 18:37:01 2018,Kernel,Notice,"message received before monitor task is initialized kerSysSendtoMonitorTask [repeated 2 times, last time on Jan 14 18:37:06 2018]"
Jan 14 18:37:16 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 14 19:05:53 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 22:45:03 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 22:45:12 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 14 23:24:49 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 14 23:45:27 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 590 times, last time on Jan 15 02:15:54 2018]"
Jan 15 02:16:21 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 15 02:16:24 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 4 times, last time on Jan 15 02:16:24 2018]"
Jan 15 02:16:30 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 15 02:17:03 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 15 02:40:31 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 180 times, last time on Jan 15 03:03:58 2018]"
Jan 15 12:47:05 2018,Remote Update,Error,Failed retrieving new version
Jan 16 05:58:21 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 16 05:58:30 2018,Other,Warning,Unable to change DSCP of icmp socket to value 0 for ping Socket operation on non-socket
Jan 16 07:32:22 2018,Kernel,Notice,message received before monitor task is initialized kerSysSendtoMonitorTask
Jan 16 08:05:33 2018,Bridge,Warning,"Cannot find cache entry for mac 00:00:00:00:00:00 ret=-1 [repeated 644 times, last time on Jan 16 11:34:05 2018]"
Jan 16 12:47:06 2018,Remote Update,Error,Failed retrieving new version

 
 

This is the security log. I changed modems on Jan 4, 2018:

Time,Event,Event-Type,Details
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:00 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:01 2002,System Up/Down,"The system is UP!
",
Dec 31 14:00:01 2002,Firewall Setup,Firewall status changed ,enabled
Dec 31 14:00:01 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:01 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:03 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:03 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:03 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:03 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Dec 31 14:00:51 2002]"
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 4 times, last time on Dec 31 14:00:51 2002]"
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 6 times, last time on Dec 31 14:00:51 2002]"
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 6 times, last time on Dec 31 14:00:51 2002]"
Dec 31 14:00:51 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Dec 31 14:00:55 2002,Firewall Setup,Firewall internal ,Starting firewall configuration
Dec 31 14:00:55 2002,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Dec 31 14:00:55 2002]"
Dec 31 14:00:55 2002,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 3 12:46:44 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 3 12:46:44 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 3 12:46:44 2018]"
Jan 3 12:46:44 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 3 12:46:46 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 3 12:46:47 2018]"
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 3 12:46:47 2018]"
Jan 3 12:46:47 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 4 05:35:13 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 4 05:35:13 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 4 05:35:13 2018]"
Jan 4 05:35:13 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 4 06:49:58 2018,WBM Login,User authentication success ,Username: admin
Jan 4 07:36:02 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 4 07:36:02 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 4 07:36:02 2018]"
Jan 4 07:36:02 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 4 07:36:04 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 4 07:36:04 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 4 07:36:04 2018]"
Jan 4 07:36:04 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 4 07:37:53 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 4 07:37:53 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 4 07:37:53 2018]"
Jan 4 07:37:53 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 6 09:41:04 2018,Unknown,Unknown,"Error resolving hostname: ""new-host"""
Jan 6 09:41:04 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 6 09:41:04 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 6 09:41:04 2018]"
Jan 6 09:41:04 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 6 09:41:05 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 6 09:41:05 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 6 09:41:05 2018]"
Jan 6 09:41:05 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 12 17:49:49 2018,Unknown,Unknown,"Error resolving hostname: ""new-host"""
Jan 12 17:49:49 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 12 17:49:49 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 12 17:49:49 2018]"
Jan 12 17:49:49 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 12 17:49:50 2018,Firewall Setup,Firewall internal ,Starting firewall configuration
Jan 12 17:49:50 2018,Firewall Setup,Firewall internal ,"No IP for NAT - connections may fail [repeated 2 times, last time on Jan 12 17:49:50 2018]"
Jan 12 17:49:50 2018,Firewall Setup,Firewall internal ,Firewall configuration succeeded
Jan 16 17:06:04 2018,WBM Login,User authentication success ,Username: admin

1 REPLY 1
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,742
Registered: ‎09-24-2008
Message 2 of 2
(481 Views)

#1 What is the brand and model of your modem?

 

#2 Do you have a separate OR a spare RJ-45 WAN port router?

#3 If so, what is the brand and model of your separate or spare RJ-45 WAN port router?

For example:

a) The Motorola SB6141 is my cable modem (Non modem combo).

b) Note where modem combo = modem and router all-in-one.

c) My separate router is my Linksys E4200 hardware version one and it is behind my modem.

d) I also have a spare Linksys WRT54G hardware version 2, not in use.

#4 If not to question 2, do you have a spare computer that is not in use that works that either has:

a) Two NICs

b) OR you can add a second NIC into the computer?

For example by a second NIC into the computer I mean a PCI NIC like the TRENDnet - Fast Ethernet PCI Adapter (Model: TE100-PCIWN).

Note: at least one of those two NICs, must be a wired NIC.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.