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HSI - No Internet Connection (Intermittent)

Posts: 1
Registered: ‎10-31-2016

HSI - No Internet Connection (Intermittent)

Message 1 of 2

Our HSI internet connection was down this past Saturday (12/16) and resumed the following day (12/17).  However since then there have been several days / periods where the internet connection has been down.  Generally these periods are several hours (not seconds / minutes).  When the lost internet occurs, the DSL light is steady green and the internet gateway light is off.  I use the Verizon provided modem as  a bridge to my router and have not had any issues connecting to router.  No changes were recently made to this setup.  I have contacted support twice and only recieved instructions such as "try ressetting the modem".  They clearly do not understand the problem and are not capable of adressing it; nor would they escalate the problem to a more knowledgeable representative.


Modem/Router: Dlink DSL-2750B (Bridge)

Router: Netgear Nighthawk R6700


Any suggestions to troubleshoot this would be greatly appreciated. We are now on day six of no / intermittent service. In the past our outage issues have been physical line damage outside of our property.  However, I believe this was always accompanied by a red flashing dsl light.  Therefore, I assume this is a new / different issue.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,603
Registered: ‎12-15-2010

Re: HSI - No Internet Connection (Intermittent)

Message 2 of 2

Are you also having any issues with slow performance when the DSL is up, primarily around the evening hours or when the total outage you report happens?

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