HSI-enhanced tiers questions.

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Copper Contributor
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Registered: ‎08-30-2013

HSI-enhanced tiers questions.

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Recently, I changed to HSI-enhanced(Mbps) with Verizon from standard HSI plan (0.5-1 Mbps). As the HSI-enhanced package, there are 3  tiers, 1.1-3 Mbps, 3-7 Mbps and 7-Mbps. I searched over the internet and I see that your speed tier is depend on how far from the Center Office (CO) to your house, correct? Refer to this http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/7-or-15-mbps-DSL-Availability/td-p/407...

I'm not sure if it is a CO but I saw it is a brick building with a big Verizon logo, from my house to there is like 2000 feet.

If that is a CO, which tier do my HSI-enhanced qualify? I'm getting connection at 1.5 Mbps at the moment.

FYI, I just got my 3 Mbps service ready yesterday, should I wait few days for the speed to optimize? Or , should I give Verizon tech-support a call or live chat to check my speed tier?

Thank You

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Platinum Contributor III Platinum Contributor III
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Re: HSI-enhanced tiers questions.

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At 2,000 feet, 15Mbps/1Mbps service shouldn't be out of the question. As mentioned earlier, there's some more factors which go into what speed you will get. You should be able to get at least 7Mbps/768kbps service, although if you are on a remote, rather than out of an actual full-blown CO, you're likely to wind up at 3Mbps. That's usually due to a capacity concern Verizon has with transit to the network, or it's due to the fact that a bunch of the remotes are just old enough to not handle the speeds nicely without some work.

 

Let us know what you get, and if you feel like you can go faster, just post your Transceiver Statistics up. If the stats look good, and you're still at 1.5Mbps by Tuesday morning I can get someone to crank it up as high as they can get it to go.

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Silver Contributor V
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Re: HSI-enhanced tiers questions.

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What matters is the line losses between you and the central office. In general that is directly proportional to the length of the copper pair that connects you to the Central Office. If that pair is really on the order of 2000 feet you should be able to get a lot more than 3mbps with one very large caveat.

 

Generally with DSL service there are capacity limits for the equpment in the Central Office, and the tier you can get is the lower of either what your copper pair will support, or the capacity constraints in the upstream link at the Central Office. Because in most markets Verizon would like copper to go away, they seem very reluctant to invest in increasing the upstream capacity for DSL equipment..

 

Generally you should see the speed increase almost immediately. You should be able to log into the router and look at the transceiver statistics which will tell you what the up and downlink speeds are.

 

 Worst case power off your DSL Modem/Router for 30 seconds (unplug it from the wall), and plug it back in.

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Copper Contributor
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Re: HSI-enhanced tiers questions.

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Ah thank for the information. I will wait after the holiday is over and see if the speed will increase because I check early today the speed went up a little bit.

I also did reset my DSL modem/router like 3-4 times already maybe I will try again tomorrow.

Thank again, mattheww, for answer my questions

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Platinum Contributor III Platinum Contributor III
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Re: HSI-enhanced tiers questions.

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At 2,000 feet, 15Mbps/1Mbps service shouldn't be out of the question. As mentioned earlier, there's some more factors which go into what speed you will get. You should be able to get at least 7Mbps/768kbps service, although if you are on a remote, rather than out of an actual full-blown CO, you're likely to wind up at 3Mbps. That's usually due to a capacity concern Verizon has with transit to the network, or it's due to the fact that a bunch of the remotes are just old enough to not handle the speeds nicely without some work.

 

Let us know what you get, and if you feel like you can go faster, just post your Transceiver Statistics up. If the stats look good, and you're still at 1.5Mbps by Tuesday morning I can get someone to crank it up as high as they can get it to go.

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Copper Contributor
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Registered: ‎08-30-2013

Re: HSI-enhanced tiers questions.

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Thanks Smith6612, here is my Transceiver Statistics:

Transceiver Statistics

 

 Transceiver Revision

A2pB020b3.d20h

Vendor ID Code

4D54

Line Mode

ADSL_2plus

Data Path

FAST

 

Transceiver Information

Down Stream Path

Up Stream Path

DSL Speed (Kbits/Sec)

1790

447

Margin (dB)

31.3

30.4

Line Attenuation (dB)

26.5

11.9

Transmit Power (dBm)

7.8

12.2

The margin and line attenuation can be go up and down in range of (+- 0.1 to 0.5 )

So, can my speed go any faster with this statistics ?

I will let you know on Tuesday if there is any improvment on the speed.

Have a good holiday!!!!

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Platinum Contributor III Platinum Contributor III
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Re: HSI-enhanced tiers questions.

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Looks like you have a little over a mile of wiring between your modem, and the source of the DSL. You should be able to get kicked to 10Mbps/1Mbps easily with statistics like those.

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Copper Contributor
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Re: HSI-enhanced tiers questions.

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That's cool! So far, my speed is remaining as same as 1.5mbps. The weather is bad here currently, so I guess it won't get any better for the time being. Hope it will get better on Tuesday. Let you know more on Tuesday night

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Platinum Contributor III Platinum Contributor III
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Re: HSI-enhanced tiers questions.

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Sounds like a plan. Good chance that if the speed hasn't been upped by now, it's not going to move itself up automatically for a long while. If it's still at 1.5Mbps tomorrow just let me know.

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Copper Contributor
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Re: HSI-enhanced tiers questions.

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ok, it seems the speed won't move up at all. It stays at 1.5mbps for download and the upload speed is very unstable. Upload speed has been from 0.1mbp to .7mbp in that range. So, smith, what do I need to do now ?

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