Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Having problems with wi-fi conection to smartphone

SOLVED
Reply
dashonthedash
Contributor
Contributor
Posts: 6
Registered: ‎09-18-2017

Having problems with wi-fi conection to smartphone

Message 1 of 6
(1,227 Views)

During the last week, every time I have taken my new Google smartphone out of range of my home wi-fi, when I bring it back, it can't reconnect. I have tried restarting the phone, turning the wi-fi on and off, and removing and reconnecting the wi-fi conection on the phone, but the only thing that has successfully reconnected the wi-fi is to reset the router. The wi-fi seems to be working on my computers, but they are always in range of the router. At this point, I can't be sure if it is the router or the phone, but the fact that resetting the router always removes the problem would seem to point to the router. Has any of you ever had a problem like this?

1 ACCEPTED SOLUTION

Accepted Solutions
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,322
Registered: ‎10-18-2016

Re: Having problems with wi-fi conection to smartphone

Message 2 of 6
(1,221 Views)

@dashonthedash wrote:

During the last week, every time I have taken my new Google smartphone out of range of my home wi-fi, when I bring it back, it can't reconnect. I have tried restarting the phone, turning the wi-fi on and off, and removing and reconnecting the wi-fi conection on the phone, but the only thing that has successfully reconnected the wi-fi is to reset the router. The wi-fi seems to be working on my computers, but they are always in range of the router. At this point, I can't be sure if it is the router or the phone, but the fact that resetting the router always removes the problem would seem to point to the router. Has any of you ever had a problem like this?


There is presently a thread about loss of 5 Ghz on Quantum routers which may be the issue. The solution I posted earlier in the thread was to turn off 5 Ghz on the routers WiFi and use only 2.4 Ghz until there is a permanent solution.

 

as of now some folks say Verizon Fios is aware and are working on a fix, others are saying Verizon is not aware so are replacing routers, which do no good.

In any case set the device to use only 2.4 Ghz for now and read the other forum post on loss of 5 Ghz 

 

View solution in original post

5 REPLIES 5
jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,322
Registered: ‎10-18-2016

Re: Having problems with wi-fi conection to smartphone

Message 2 of 6
(1,222 Views)

@dashonthedash wrote:

During the last week, every time I have taken my new Google smartphone out of range of my home wi-fi, when I bring it back, it can't reconnect. I have tried restarting the phone, turning the wi-fi on and off, and removing and reconnecting the wi-fi conection on the phone, but the only thing that has successfully reconnected the wi-fi is to reset the router. The wi-fi seems to be working on my computers, but they are always in range of the router. At this point, I can't be sure if it is the router or the phone, but the fact that resetting the router always removes the problem would seem to point to the router. Has any of you ever had a problem like this?


There is presently a thread about loss of 5 Ghz on Quantum routers which may be the issue. The solution I posted earlier in the thread was to turn off 5 Ghz on the routers WiFi and use only 2.4 Ghz until there is a permanent solution.

 

as of now some folks say Verizon Fios is aware and are working on a fix, others are saying Verizon is not aware so are replacing routers, which do no good.

In any case set the device to use only 2.4 Ghz for now and read the other forum post on loss of 5 Ghz 

 

View solution in original post

dashonthedash
Contributor
Contributor
Posts: 6
Registered: ‎09-18-2017

Re: Having problems with wi-fi conection to smartphone

Message 3 of 6
(1,211 Views)

Thanks for your suggestion. I turned the 5 GHz off, and I will see if this solves the problem. Are there any issues I might encounter, other than a slower wi-fi?

jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,322
Registered: ‎10-18-2016

Re: Having problems with wi-fi conection to smartphone

Message 4 of 6
(1,204 Views)

@dashonthedash wrote:

Thanks for your suggestion. I turned the 5 GHz off, and I will see if this solves the problem. Are there any issues I might encounter, other than a slower wi-fi?


It’s minimal trust me. The 2.4 Ghz is longer distances and better penetration in the home. 5 Ghz is great for close unobstructed WiFi for faster speeds. Although my WiFi is Omni directional mimo because I use my own router. The Verizon Quantum Gateway routers do not have antennas external and almost any obstruction can diminish the speeds. But try using the 2.4 Ghz for now and see if your connection is stable.

 

dashonthedash
Contributor
Contributor
Posts: 6
Registered: ‎09-18-2017

Re: Having problems with wi-fi conection to smartphone

Message 5 of 6
(1,203 Views)

Seems to have solved the phone problem. Probably a firmware issue. I hope they come up with a fix soon.

jonjones
Platinum Contributor III
Platinum Contributor III
Posts: 5,322
Registered: ‎10-18-2016

Re: Having problems with wi-fi conection to smartphone

Message 6 of 6
(1,201 Views)

@dashonthedash wrote:

Seems to have solved the phone problem. Probably a firmware issue. I hope they come up with a fix soon.


I think the other thread I mentioned states Verizon is/is not aware of it. Depends on what you read. Others are saying drop your WPA2 settings down to just WPA and the poster has been up three days without failure. But eventually it will get fixed.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title