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Highly dissatisfied.

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Contributor
Contributor
Posts: 1
Registered: ‎07-27-2017
Message 1 of 2
(556 Views)

I am very dissatisfied with verizon. I have made multiple calls to representatives with no resolution. I signed up for service 6/25/17 and it has been a disaster ever since. From being told when a service rep would be out, to the price for service, to falsifying what speed internet I would have, to guarantees on products when that's not the case, and having service reps say they would call me back and never do. This is unbelievable! . I have asked for a number or email to send my complaints to. No one has any such information. I feel like I was manipilulated and lied to from the beginning. 

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Moderator Moderator
Moderator
Posts: 297
Registered: ‎02-13-2017
Message 2 of 2
(521 Views)

Hi Stoopsie,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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