Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www.verizon.com/contactus
While DSL has worked fine for 10 years for my home use, I now have to work from home in a bandwidth intensive field with a minimum requeirement of 20Mbs and 50Mbs being optimal. Fios is not available to me. Reluctantly I have to go to the "dark side" , Comcast.
I have tried for 3 days now and due to the strike, no-one will answer the phone.
Have I missed something on the web site? I can't find a page to cancel my DSL only. There isn't even a site-map. I just don't want to keep paying for a service I can't use anymore. I have sent a message to "contact us", but don't have much hope for that in the current situation.
I finally called the Verizon service number for buying into their program as a new subscriber, then told them I already had an account and could they help me. It was the only way to get a human on the phone.
The best bet is to unfortunately wait on the phone until some answers to disconnect the service for you. There isn't really another way Verizon has set up (unless there's something in the My Account section online, on Verizon's website) to do this. Also, I hope you've gotten a Comcast Business account. Otherwise, your 250GB soft cap will be the Achilles' Heel of those higher speeds to say the least.
This is legitimate ask for help, because Verizon does not provide this info. If we did not need the help, then Verizon would say somewhere to Cancel service by talking to rep.
Obviously, this is the right place for help!