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How do I email Verizon Customer Service?

How do I email Verizon Customer Service?

Nickel Contributor
Nickel Contributor
Posts: 38
Registered: ‎08-18-2013
Message 1 of 2

How do I email someone in corporate customer service?

I ordered an item several weeks ago, and was sent the wrong item

I called, and after being transferred 3 times and hung up on, I got thru to someone,

He said he would credit my account and send one out at no charge, since I had so much trouble  It is the dual splitter for the phone jack,

I received the same wrong item  AGAIN,


I want to return them, and get the correct item.

Thank you

Moderator Moderator
Posts: 9,263
Registered: ‎03-18-2013
Message 2 of 2

Hi cmw,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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