×

Switch Account

How long it take to be upgraded to a higher speed?

How long it take to be upgraded to a higher speed?

Reply
Highlighted
Contributor ccharris3
Contributor
Posts: 2
Registered: ‎06-27-2017
Message 1 of 6
(3,087 Views)

Hi, yesterday we upgraded internet speed from the HSI(.5-1.1 Mbps) plan to the HSI Enhanced(3.1-7 Mbps) through verizon.com, and we wondering how long it would take for our new internet speeds to take effect.  It says installation date is on Thursday, but I assumed it shouldn't take that long(I've heard it should take up to 24 hours).  I mean we're not getting anything installed, just our speed upgraded. Thanks! 

5 REPLIES 5
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,391
Registered: ‎12-15-2010
Message 2 of 6
(3,026 Views)

I've seen Verizon take up to one week to process a DSL Speed change. Post back if the speed does not increase by your "Order Service" date.

Highlighted
Copper Contributor KWA
Copper Contributor
Posts: 18
Registered: ‎05-26-2017
Message 3 of 6
(3,006 Views)

A speed upgrade such as yours may require moving you to different equipment. This is to a "push of the button" change. As "smith6612" mentioned, it could take as much as a week for the new equipment to be provisioned and wired in the central office.

Highlighted
Copper Contributor KWA
Copper Contributor
Posts: 18
Registered: ‎05-26-2017
Message 4 of 6
(3,004 Views)

I'm sorry. That should read "is not a push of the button change".

Highlighted
Contributor ccharris3
Contributor
Posts: 2
Registered: ‎06-27-2017
Message 5 of 6
(2,964 Views)

Well, it stated "Complete Your Self Install by 6/29", but I assumed their was nothing to install since I already have a router. Do I have to reset my router? And now with the date already passed, now it says "Our records indicate that your installation has not been completed. If you feel you need assistance please call 1-800-Verizon." 

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,391
Registered: ‎12-15-2010
Message 6 of 6
(2,905 Views)

Most of the time it is just a push of a button  🙂

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.