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How long it take to be upgraded to a higher speed?

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ccharris3
Contributor
Contributor
Posts: 2
Registered: ‎06-27-2017

How long it take to be upgraded to a higher speed?

Message 1 of 6
(5,010 Views)

Hi, yesterday we upgraded internet speed from the HSI(.5-1.1 Mbps) plan to the HSI Enhanced(3.1-7 Mbps) through verizon.com, and we wondering how long it would take for our new internet speeds to take effect.  It says installation date is on Thursday, but I assumed it shouldn't take that long(I've heard it should take up to 24 hours).  I mean we're not getting anything installed, just our speed upgraded. Thanks! 

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Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: How long it take to be upgraded to a higher speed?

Message 2 of 6
(4,949 Views)

I've seen Verizon take up to one week to process a DSL Speed change. Post back if the speed does not increase by your "Order Service" date.

KWA
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎05-26-2017

Re: How long it take to be upgraded to a higher speed?

Message 3 of 6
(4,929 Views)

A speed upgrade such as yours may require moving you to different equipment. This is to a "push of the button" change. As "smith6612" mentioned, it could take as much as a week for the new equipment to be provisioned and wired in the central office.

KWA
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎05-26-2017

Re: How long it take to be upgraded to a higher speed?

Message 4 of 6
(4,927 Views)

I'm sorry. That should read "is not a push of the button change".

ccharris3
Contributor
Contributor
Posts: 2
Registered: ‎06-27-2017

Re: How long it take to be upgraded to a higher speed?

Message 5 of 6
(4,887 Views)

Well, it stated "Complete Your Self Install by 6/29", but I assumed their was nothing to install since I already have a router. Do I have to reset my router? And now with the date already passed, now it says "Our records indicate that your installation has not been completed. If you feel you need assistance please call 1-800-Verizon." 

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,557
Registered: ‎12-15-2010

Re: How long it take to be upgraded to a higher speed?

Message 6 of 6
(4,828 Views)

Most of the time it is just a push of a button  🙂

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