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How to reach my local engineering office?

How to reach my local engineering office?

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johnsopa
Contributor
Posts: 2
Registered: ‎03-09-2012
Message 1 of 7
(11,002 Views)

We just moved to a house in a relatively rural area.  No cable (well, Comcast quoted $15k for new service to be run to our house!).  Neighbors on all sides have DSL but Verizon new order rep is saying we are "too far" from the DSLAM to get service.  Unlikely since people on both sides of our pedestal have DSL.

 

I spoke with a tech recently and he said to contact our local engineering office to have them look into this as it's probably a database issue since the previous owner was here for 25 years and never requested anything other than his voice service.

 

So, how do I contact the local engineering office?

 

I already have a Verizon BFRR started but that's pointless since DSL is already servicing our area.

 

Thanks.

 

John

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johnsopa
Contributor
Posts: 2
Registered: ‎03-09-2012
Message 2 of 7
(11,000 Views)

I should note that we are about 6,500' - 7,800' from the DSLAM depending on which house we are talking about -- this is measured wire feet, not "as the crow flies" -- so distance is not the issue.

Platinum Contributor II
Platinum Contributor II
Posts: 7,224
Registered: ‎12-15-2010
Message 3 of 7
(10,981 Views)

Short of finding out the local number for your Central Office or stopping down at the CO (if they allow walk-in and it's not a co-lo like mine is), you're best to have the phone reps contact engineering on your behalf as they do have the contact information. The Employees on this site also have that contact info so maybe one of them will reach out as well.

memeynig
Contributor
Posts: 1
Registered: ‎08-12-2013
Message 4 of 7
(10,310 Views)

Customer service told me last week they would check with engineering about DSL upgrade  (showing not available in their database but technician tested my line and says I am only 11000 ft away and should get 7MB)  The tech today talked to engineering and they have no record of my issue even though a supervisor said they would make the inquiry for me. I've spent over 4 hrs getting the run around, the tech has been very helpful but only so much he can do. How do I make a formal request for engineering review?

Platinum Contributor II
Platinum Contributor II
Posts: 7,224
Registered: ‎12-15-2010
Message 5 of 7
(10,283 Views)

At 11,000ft, you're looking at getting 5Mbps as a maximum, with ADSL2. Otherwise, 3Mbps if you're on ADSL. Engineering doesn't have a direct contact that Verizon will hand out, but you can consider asking the rep for the business office information if they cannot get ahold of someone in engineering.

glikmanJJ
Contributor
Posts: 1
Registered: ‎07-03-2018
Message 6 of 7
(936 Views)
Hello, Were you finally able to reach the local engineering office. We have recently moved into the new construction house and have been struggling with the same issue for 2 weeks. How did it work out for you?
Moderator
Moderator
Posts: 7,302
Registered: ‎03-18-2013
Message 7 of 7
(931 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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