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How to upgrade DSL service?

How to upgrade DSL service?

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Remok
Contributor
Location: Queens, 11106
Message 1 of 4
(16,034 Views)

Hello,

 

 I currently have the Verizon "Power Plan (Download up to 3 Mbps / Upload up to 768 Kbps)" for around...3 years and I want to upgrade to "Turbo Plan (Download up to 7.1 Mbps / Upload up to 768 Kbps)". Is it possible to do it through online? Because it can be a pain calling an agent (They usually don't give me much of a help anyways, the site says Fios is availible in Long Island City 11106. But I asked an agent they told me to get something else because it's not in service for my area.) 

 

Thank you. 

3 REPLIES
Nickel Contributor
Message 2 of 4
(15,718 Views)

http://www22.verizon.com/residential/fiosinternet/checkavailability/checkavailability.htm

 

 

Yes, it's possible that you may be able to recieve that speed, but unfortunately it isn't available in most areas. If that doesn't work out call 1-800-483-4000 if it is available, but you can't order it online.

Gold Contributor VII
Gold Contributor VII
Message 3 of 4
(15,690 Views)

vztelecom wrote:

http://www22.verizon.com/residential/fiosinternet/checkavailability/checkavailability.htm

 

 

Yes, it's possible that you may be able to recieve that speed, but unfortunately it isn't available in most areas. If that doesn't work out call 1-800-483-4000 if it is available, but you can't order it online.




Just wondering.. If you already have DSL, why can't they allow to check availability for the higher speed?

And, why do they not allow to order an upgrade online for?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Nickel Contributor
Message 4 of 4
(15,558 Views)

I suppose it's just a way for the customer to call in to get all the information rather than just ordering somewhat blindly online. Sometimes going up to 7.1 mbps upgrade does require someone to come out and check the lines anyways. That's one thing verizon could do though to make things easier for everyone is give customers the ability to upgrade online, but I really think they don't just to make sure the customers get all the information necessary to make the change.

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