I have 3K MPS at network box & inside jack but......
Farm
Newbie

Yesterday a Verizon technician came and repaired our DSL connection which had been intermittent after rains. Upon testing the connection he was impressed that he was receiving a signal of above 3K MPS at the network box. After the repair (he just changed the DSL connection to a different pair of wires) he tested the speed at the inside phone jack and he was still receiving above 3K MPS. We checked the speed on my computer (Speakeasy) over our wireless network while he was there and the speed was consistently coming in at only 1520 MBS.

The technician called his help desk (poor guy got put on a long hold just like the rest of us) and they told him to have the customer call in and upgrade his service. After being shifted back and forth between Verizon sales, billing and tech support I was finally told that I could not get 3 K MPS service even though that speed is getting to my house

Someone in sales or billing said that I am already paying for the 3K MPS as a part of my bundle. I am using the wireless modem/router supplied by Verizon and I am wondering if it could be throttling down the speed?

Anyone know what gives here?

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Re: I have 3K MPS at network box & inside jack but......
Farm
Newbie

Sorry for stating speed as MPS and not KPS.

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Re: I have K MSP at network box & inside jack but......
jmw1950
Specialist - Level 2

 There is a common misunderstanding about speed. What Verizon sells is like the on/off ramp to the freeway. Just because you can enter or exit the freeway at Million bits per second, is no assurance that there is no traffic, or adequate bandwidth available on the freeway over the route your signal has taken. To be blunt, speed tests will give you the speed of the slowest link in the chain, and there are lots of links in the chain. Often you can get very different results by simply changing the server you are running the test with. The nearest doesn't always have the highest bandwidth available between you and it. So try running the test based upon a different city, and/or at an off peak time.

What you want to do is connect to the Router (192.168.1.1) and login as administrator, and look at the transceiver statistics.

That is the lower of either the Verizon Provisioned speed, or the highest speed that your DSL modem could successfully negotiate with the central office. If the downlink is appreciably below Mob/sec, then you probably have issues with the inside the house wiring.

This is often dealt with by having a line directly from the network box to your DSL modem, and putting a DSL filter on the other connection, so there are no unnecessarily signal losses on your side of the network interface.