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Installation Fees

Contributor BharatM
Posts: 2
Registered: ‎01-03-2018
Message 1 of 2

I was ordering Fios internet plan Online and I also called the agent to get clear understanding about the billing. I checked the installation fees waived Online whereas in my order I can its charges to me. As per the agent the technical support will check and waived. He transfers the call to technical support and they said it can’t be waived.

Honestly I would've just ordered online if I knew the agent was lying. I switched from Comcast infinity to try and save money but now got hit with the 100$ installation. My order is in process and tech is schedule to install next week. I’m not satisfied with the first engagement with FIOS, and sure what to do at this point

Moderator Moderator
Posts: 9,141
Registered: ‎03-18-2013
Message 2 of 2

Hi BharatM,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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