Customers With Disabilities
 
quick menu

Installing Verizon DSL on New Computer

Installing Verizon DSL on New Computer

Reply
kblily
Contributor
Message 1 of 2
(6,132 Views)

I just purchased and installed a new desktop computer and am having trouble setting up my Verizon DSL service.  Never had any problems with the old computer.  I connected my Westell 6100 modem (using Ethernet cable) to the new computer, the DSL green light is steady, but I can't access the internet.  I've attempted to run the account setup from the Verizon CD several times but get a "Fail connection to server" message each time.  I contacted Verizon tech support but they weren't able to diagnose the problem (and disconnected me when they put me on hold to schedule a service appointment).  Any suggestions??  My new computer uses the Windows Vista operating system ... Is that the problem??  I heard there are some compatibility issues with Vista.  Is it even necessary to run the account setup from the Verizon CD ... I've heard from a couple folks that it isn't?  Thanks.

1 REPLY
Silver Contributor V
Silver Contributor V
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Floral Park, NY
Message 2 of 2
(6,086 Views)
How did the old computer connect. Did you use a PPPoE dialer or DHCP? If you used a PPPoE dialer you have to create a dialer on the new computer. If you used DHCP unplug everything overnight and wait for the lease to expire then plug everything back in the morning.
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios