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Intermittent drop outs for High Speed DSL.

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outthedoor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-03-2010

Intermittent drop outs for High Speed DSL.

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Has anyone experienced random drop outs of their High Speed DSL?  My DSL line worked well for me for a couple of years, only had 3 or 4 times where the connection was lost, and it was fixed by rebooting the router. However, as of a few months ago, the connection goes down at least 4 or 5 times a day.  It is fixed by a simple reboot, but it is frustrating to have it drop in the middle of a long download or a VPN connection.  The Verizon help desk tested the line, and sent someone out to take a look, but they could not find the problem.  All of the router configurations and other test checked out fine.  Any recommendations?

 

Thanks.

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outthedoor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-03-2010

Re: Intermittent drop outs for High Speed DSL.

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Replacing my modem solved the intermitent drop out problem and the slow down problem.  I had a westell 2200 and I bought a GEU003AD3 from Buy.com, it is a verizon dsl specific modem.

 

Also, I previously blamed verizon tech support, it wasn't their fault, I owe them an appology.  Sorry guys.

 

Note to self, think before getting angry....

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JKentzel
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Contributor
Posts: 4
Registered: ‎05-06-2010

Re: Intermittent drop outs for High Speed DSL.

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Yes, it  has been happening to me as well for the past month. Like you, I have had to unplug my modem over and over throughout the day. It really gets on my nerves. And when I call Verizon to fix it, they say " we will be doing a 24 hour line test" they call back the next day with an automatic message saying "we have fixed your problem" and they obviously haven't since I still have to unplug it all the time. Verizon is a joke.

outthedoor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-03-2010

Re: Intermittent drop outs for High Speed DSL.

Message 3 of 13
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Yep, that has been my experience with tech support, they say they fix it, bu treally they cannot determine the problem.  Their ability is limited for some reason.

 

I just purchased a new modem to solve some other issues, maybe it will fix this also, I will let you know.

sailguy
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Posts: 2
Registered: ‎05-10-2010

Re: Intermittent drop outs for High Speed DSL.

Message 4 of 13
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Same problem here.  I have tried all the suggested solutions including clearing of excess files on my computer, replacing Ethernet cable and VZ Home Agent.  Re-booting most always helps but not 100%.  One caveat, another computer connected on the same DSL line does not experience the same drop out.

outthedoor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-03-2010

Re: Intermittent drop outs for High Speed DSL.

Message 5 of 13
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Sailguy, For my connection it is all three computers at the same time.  A reboot of the modem fixes the problem.  If one computer disconnects when the other one doesn't, then you probably have to focus on that computer.  If it requires a computer reboot then you probably want to check the Ethernet card or software.  A software or firmware upgrade might help.

outthedoor
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎05-03-2010

Re: Intermittent drop outs for High Speed DSL.

Message 6 of 13
(8,152 Views)

Replacing my modem solved the intermitent drop out problem and the slow down problem.  I had a westell 2200 and I bought a GEU003AD3 from Buy.com, it is a verizon dsl specific modem.

 

Also, I previously blamed verizon tech support, it wasn't their fault, I owe them an appology.  Sorry guys.

 

Note to self, think before getting angry....

View solution in original post

sailguy
Contributor
Contributor
Posts: 2
Registered: ‎05-10-2010

Re: Intermittent drop outs for High Speed DSL.

Message 7 of 13
(8,119 Views)

After all else was tried, disabling the firewall solved the dropout problem.  Currently I am trying to get the correct settings for the firewall from  Sunbelt so that it will work with Verizon.

ClaytonT
Contributor
Contributor
Posts: 1
Registered: ‎05-17-2010

Re: Intermittent drop outs for High Speed DSL.

Message 8 of 13
(7,777 Views)

Constantly. I've spent hours on the phone trying to get it fixed, but all of the remote diagnostics they perform say it's fine. Just in this one-hour session I've rebooted 3 times.

fastlane917
Contributor
Contributor
Posts: 5
Registered: ‎05-18-2010

Re: Intermittent drop outs for High Speed DSL.

Message 9 of 13
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I've experienced lost connection for a long time and finally decided it wasn't going to continue any longer. I've reset the modem so many times I can do it with my eyes closed, reversed the DSL line, rebooted computers, you name it.

 

After calling Tech Support this time, got a line test done. The tech came out and replaced a module at the pole located at the street and something else. That immediately fixed the static in my phone line as well as improved, not fixed, the DSL. It lasted a week and now a different tech says the line gives "excellent speed" rating yet the line test said otherwise. Go figure! Will see if a new modem resolves the issue.

 

I had a modem that a friend gave me, I got a solid DSL light, but it wouldn't give me a green light on internet. When I called Tech Support the guy said it wouldn't work on my line, however he offered to send out a new Westell 327W modem. I'll give it a try and see what happens. It's free......

hburg
Contributor
Contributor
Posts: 1
Registered: ‎05-19-2010

Re: Intermittent drop outs for High Speed DSL.

Message 10 of 13
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I have been experiencing inermittent drop outs on my DSL for over a year now.  Technical support does line checks, service techs have come to the house to check the line, I have had my modum replaced, and I still have the drop outs.  This is really getting frustrating.   If there was another DSL provider in the area, I would switch in a heart beat.  Verizon promises to fix it but the problem resumes generally within hours.

 

 

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