Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Intermittent loss of DSL connection

Reply
jlee203
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎06-12-2010

Intermittent loss of DSL connection

Message 1 of 3
(3,579 Views)

Hello,

 

Just recently, (about a week ago), I began having quite a bit of trouble with my verizon high speed internet. I use the internet primarily for surfing and gaming. I've never had trouble doing either of these things, but now I am constantly getting disconnected from the game that I play, making it completely unplayable.

 

It hadn't affected my web browsing until recently when the problem got significantly worse. Calling tech support has gotten me nowhere, they claim to run tests and see no problems, then offer to run a 24 hour test which has also shown no problems. I've tried changing out all the cables, I've tried different telephone jacks. The same problem exists with both a wired and a wireless connection. The same problem exists on both a desktop and a laptop computer. The same problem exists regardless of operating system.

 

Every so often, I will just lose all internet connectivity. It comes back on its own pretty quickly.

 

Since I use my connection for gaming, it is VERY frustrating to get disconnected from the game and have to log back in every few minutes.

 

Any suggestions would be great. I currently use a Westell 7500.

2 REPLIES 2
mechanics600
Bronze Contributor II
Bronze Contributor II
Posts: 93
Registered: ‎04-04-2010

Re: Intermittent loss of DSL connection

Message 2 of 3
(3,543 Views)

Modems may have problems after some time.  If you have not changed anything the problem is likely the line quality or the modem itself.  Verizon will replace old modems usually with the return of the old unit.  You need a field tech to verify the line integrity and the modem condition.The tech usually cannot replace the modem but can check if all is well. You also might connect the modem to the jack in the box (NIC) on the outside of the house to determine if the inside wiring is alone causing the problem.

jlee203
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎06-12-2010

Re: Intermittent loss of DSL connection

Message 3 of 3
(3,528 Views)

It's an apartment complex.

 

also, how do I get verizon to do any of these things. The tech support is by far the worst experience I have ever had with any service related item, and getting them to even admit that the problem might be on their side is like pulling teeth. All I get is non-answers and runaroudns.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title