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Internet Issues

Posts: 1
Registered: ‎09-14-2017

Internet Issues

Message 1 of 2

Every since I switch to Verizon my internet been out every weekend this past weekend my internet went out called on Monday morning and they got to work again then the Tech come on Tuesday I told him its working fine he said let me see it anyway he switch wires and then it went out and he got it back on long enough for him to run out the door and when I ask him for his Operator number he said I don't need it because its working.  I went back to work and when I came back home it was off again so I called and got appointment for today my hours was 8am-12pm(eastern time) I'm sitting around waiting I called at 12:45pm(eastern time) and was told by the Operator "Oh a Tech haven't been assigned to you yet" so you have me sitting around for 4 hours for nothing so that conversation didn't go nice.   I'm so **bleep** my daughter have to use her cell phone data to do homework and I'm so done right now I don't know what to do.

Moderator Moderator
Posts: 10,592
Registered: ‎03-18-2013

Re: Internet Issues

Message 2 of 2

Hi MsAnthony21215,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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