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Internet connection dropping

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relentless1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-09-2011

Internet connection dropping

Message 1 of 13
(3,108 Views)

Westell 6100F modem
No router
Ethernet (Y-cable)
1.5 to 3mbps plan
Windows XP

Internet connection drops at least twice per hour for the past two weeks. DLS light remains steady green at all times. Data light blinking green. Internet light goes from blinking green to red to off - sometimes just going off.

It will come back in 10 to 30 minutes without me doing anything.

The tray icon always - always - says my Local Area Connection is connected at 100 mbps.
Network Connections always says I'm connected.
Modem status is always 'Windows did not detect any problems' - clicking 'Repair' does not change anything.
In-Home Agent either says it can help me because it can't connect or that I'm already connected and nothing is wrong.

192.169.1.1 might say I'm 'Not Connected' and 'PPP down", and might say I'm 'Connected' but won't 'Go to Internet' until the thing reconnects on it's own again.

I have reinstalled from the original CD and reset/turned off the modem multiple times, and it still happens. I have read all of the advice I can find and nearly everything is in reference to router issues. I don't have a router. (Hard to tell from the postings on some sites, as some people say that the 6100f is a router.) I have to say I'm really not interested in resetting my modem fifty million times again to 'see if the problem corrects itself'.

Here is the only thing I changed before this started: I bought the same Westell modem to use on my laptop in the next room. I had previously been unplugging the one I had and taking it in the other room and plugging in the laptop to use, then back again. At that time I was using the USB connection, not the Ethernet. I did that for months with no problem. So when I got the other modem, I did the set up process on each computer again but used the Ethernet cable, and only switch back and forth by unplugging the phone line (only) from one modem and plugging it in on the other.

The only thing I haven't tried is going back to using the USB ports - I'm afraid of just starting a new and different kind of connection hell. Besides, it was slower (I think) and every set up guide keeps 'recommending' Ethernet.

The only modem listed now in System Devices (or anywhere) is my internal modem - previously the Westell was also listed. I also don't understand if the PPPoE and DHCP are conflicting or what - I'm very novice at this stuff, and just want someone to tell me what checkboxes to check 🙂 .

Any suggestions would be appreciated!

(And yes, I have a wireless router/modem on order from Verizon. But it's the 4th time I've tried to order on online. It goes through the whole ordering process, gives me a fake order number (I am not even kidding), and that's the end of that. I attempted to order one by phone - for actual MONEY - but none of the many people I kept being transferred to at Verizon seemed to know how to SELL me a wireless DSL modem/router. Normally I'd be quite proud at the confusion in their voices, but I really do want to get that equipment. They are certainly chatty about 'bundles' , though. I'm not getting a bundle.)

12 REPLIES 12
relentless1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-09-2011

Re: Internet connection dropping

Message 2 of 13
(3,099 Views)

Also:

AVG 10
Malwarebytes
Windows Firewall
CCleaner
Trend Micro RUBotted
Trend Micro Browser Guard

I generally use FireFox, but sometimes IE and AOL - the behavior is not browser specific.

 

 

Also just discovered if I leave the Proline DSL Modem page open and click 'Connect' when it says 'Not Connected', it is re-connecting in a minute or two.

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,038
Registered: ‎09-24-2008

Re: Internet connection dropping

Message 3 of 13
(3,093 Views)

#1 Log into the modem at http://192.168.1.1/

 

#2 Choose System Monitoring in the navigation, Advanced Monitors from the Left Hand Side Navigation and then choose System Logging. Post up the contents of the "All" log, either via pastebin.com or via Copy and Paste (Pastebin is preferred since it helps to keep the thread tidy looking). Additionally, post up your modem's Transceiver Statistics (found in the Advanced Monitors section as well) which you can Copy and Paste into the post here.

 

* -> If you need a Username and Password, try:

 

admin/password

admin/password1

admin/admin

admin/admin1

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

relentless1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-09-2011

Re: Internet connection dropping

Message 4 of 13
(3,082 Views)

Diagnostic Log
Date: March 9, 2011
Time: 16:44:28

All Entries

        CURRENT MODEM STATUS

        DSL Modem Status.......  Up

        PPP Session Status......  Link control protocol failed

        Connection Type.........  PPPoE

        Time set from.............  Local

        Time since last boot....  0 days, 2 hrs: 39 mins: 21 secs


EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
WED MAR 09 16:42:39 2011
      PPP DISCONNECTED on VPI 0 VCI 35 : PPP link layer failure


WED MAR 09 15:52:53 2011
      CWMP: Final Http Return Code = 204


WED MAR 09 15:52:53 2011
      CWMP: Inform (200).  The following events are true: 4 VALUE CHANGE


WED MAR 09 15:52:53 2011
      CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic


WED MAR 09 15:52:52 2011
      CWMP: Inform (401).  The following events are true: 4 VALUE CHANGE


WED MAR 09 15:52:52 2011
      CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic


WED MAR 09 15:52:24 2011
      Setting System clock to Local time WED MAR 09 15:52:24 2011



WED MAR 09 15:52:24 2011
      Time set from Primary SNTP server: tock.usno.navy.mil


WED MAR 09 15:52:22 2011
      PPP CONNECTED on VPI 0 VCI 35


WED MAR 09 15:52:06 2011
      Connecting session(0): Auto Registration due to Manual Connect


WED MAR 09 15:51:40 2011
      PPP DISCONNECTED on VPI 0 VCI 35 : PPP link layer failure


WED MAR 09 15:51:37 2011
      LAN PC Unable to communicate with DNS Server. (error = 'connection refused', count = 3)


WED MAR 09 15:08:16 2011
      CWMP: Final Http Return Code = 204


WED MAR 09 15:08:16 2011
      CWMP: Inform (200).  The following events are true: 4 VALUE CHANGE


WED MAR 09 15:08:16 2011
      CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic


WED MAR 09 15:08:15 2011
      CWMP: Inform (401).  The following events are true: 4 VALUE CHANGE


WED MAR 09 15:08:15 2011
      CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic


WED MAR 09 15:07:45 2011
      Setting System clock to Local time WED MAR 09 15:07:44 2011



WED MAR 09 15:07:45 2011
      Time set from Primary SNTP server: tock.usno.navy.mil


WED MAR 09 15:07:45 2011
      PPP CONNECTED on VPI 0 VCI 35


WED MAR 09 15:07:23 2011
      Connecting session(0): Auto Registration due to Manual Connect


WED MAR 09 15:04:03 2011
      PPP DISCONNECTED on VPI 0 VCI 35 : PPP link layer failure


WED MAR 09 14:06:33 2011
      CWMP: Final Http Return Code = 204


WED MAR 09 14:06:33 2011
      CWMP: Inform (200).  The following events are true: 1 BOOT, 4 VALUE CHANGE


WED MAR 09 14:06:33 2011
      CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic


WED MAR 09 14:06:33 2011
      CWMP: Inform (401).  The following events are true: 1 BOOT, 4 VALUE CHANGE


WED MAR 09 14:06:33 2011
      CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic


WED MAR 09 14:06:04 2011
      External content downloaded


WED MAR 09 14:06:04 2011
      Setting System clock to Local time WED MAR 09 14:06:02 2011



WED MAR 09 14:06:04 2011
      Time set from Primary SNTP server: tock.usno.navy.mil


WED MAR 09 14:06:01 2011
      PPP CONNECTED on VPI 0 VCI 35


WED MAR 09 14:05:46 2011
      Connecting session(0): Auto Registration due to AlwaysOn


WED MAR 09 14:05:37 2011
      US Atten:     28.5 DS Atten:     51.0


WED MAR 09 14:05:37 2011
      US Margin:     12.0 DS Margin:     13.5


WED MAR 09 14:05:37 2011
      US Tx Power:     12.0 DS Tx Power:     18.5


WED MAR 09 14:05:37 2011
      US DSL Rate:  863 kbits/sec DS DSL Rate: 3355 kbits/sec


WED MAR 09 14:05:37 2011
      WanMgr reports DSL is UP


WED MAR 09 14:05:12 2011
      Model number: F90-610015-06


WED MAR 09 14:05:12 2011
      Software version: VER:4.04.03.00


WED MAR 09 14:05:12 2011
      Product: ProLine
              Model: NAT Combo



end of diagnostic log file


Transceiver Statistics

Transceiver Revision:     7.2.3.0     
Vendor ID Code:     4     
Line Mode:     ADSL2+ Mode     
Data Path:     Interleaved     
 
Transceiver Information     Downstream Path     Upstream Path
DSL Speed (Kbits/Sec)     3355     863
Margin (dB)     11.0     12.0
Line Attenuation (dB)     51.0     28.5
Transmit Power (dBm)     18.4     12.0

relentless1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-09-2011

Re: Internet connection dropping

Message 5 of 13
(2,984 Views)

Help?

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,038
Registered: ‎09-24-2008

Re: Internet connection dropping

Message 6 of 13
(2,916 Views)

Ok.

 

I point to http://www.dslreports.com/forum/r19779291-connectivity-PPP-Link-Control-Protocol-FailurePPP-Disconn

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

relentless1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-09-2011

Re: Internet connection dropping

Message 7 of 13
(2,899 Views)

I read the thread. The only thing I could glean from it was to try calling 1-800-567-6789 some time when my connection drops, but to not hold my breath?

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Internet connection dropping

Message 8 of 13
(2,891 Views)

May want to cross post this at the Verizon Direct Forum

 

 

relentless1
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-09-2011

Re: Internet connection dropping

Message 9 of 13
(2,686 Views)

They will be 'happy to further assist' me in the Verizon Direct forum when I post my name, address, and phone number on the thread I started.

 

I declined.

 

 

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,038
Registered: ‎09-24-2008

Re: Internet connection dropping

Message 10 of 13
(2,656 Views)

 


@relentless1 wrote:

They will be 'happy to further assist' me in the Verizon Direct forum when I post my name, address, and phone number on the thread I started.

 

I declined.

 

 


 

I am just wondering..

 

#1 Why did you decline?

 

#2 You have Residential Service with Verizon OR do you have Business Service with Verizon?

 

Thanks.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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