My DSL internet connection is erratic. Sometimes slow, sometimes no connection. 2 calls to tech support. 1st one said I had a bad modem, sent new one (Westell 7500) same as old. Installed it - no change. 2nd call today, said splitter on phone line bad. Removed splitter - no change. Problem has occured since snowstorm took down many lilnes in neighborhood. We didn't lose phone or electric. Appreciate some assistancee. Thanks...
Good Morning,
Verizon support is in receipt of this issue. We will send you a PM to gather additional information.
Thanks,
Tonya D.
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Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/ for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
If you need a Username and Password, try the following:
admin/password
admin/password1
admin/admin
admin/admin1
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