My DSL internet connection is erratic. Sometimes slow, sometimes no connection. 2 calls to tech support. 1st one said I had a bad modem, sent new one (Westell 7500) same as old. Installed it - no change. 2nd call today, said splitter on phone line bad. Removed splitter - no change. Problem has occured since snowstorm took down many lilnes in neighborhood. We didn't lose phone or electric. Appreciate some assistancee. Thanks...
11-30-2011 05:48 AM
Verizon support is in receipt of this issue. We will send you a PM to gather additional information.
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12-01-2011 09:49 AM
Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/ for me and do the following:
1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.
2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.
3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.
If you need a Username and Password, try the following:
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