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Internet connection is slow and keeps dropping..

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Contributor
Contributor
Posts: 1
Registered: ‎11-28-2011

Internet connection is slow and keeps dropping..

Message 1 of 3
(526 Views)

My DSL internet connection is erratic.  Sometimes slow, sometimes no connection.  2 calls to tech support.  1st one said I had a bad modem, sent new one (Westell 7500) same as old. Installed it - no change.  2nd call today, said splitter on phone line bad.  Removed splitter - no change.  Problem has occured since snowstorm took down many lilnes in neighborhood.  We didn't lose phone or electric.  Appreciate some assistancee.  Thanks...

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011

Re: Internet connection is slow and keeps dropping..

Message 2 of 3
(465 Views)

Good Morning,

 

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,965
Registered: ‎09-24-2008

Re: Internet connection is slow and keeps dropping..

Message 3 of 3
(446 Views)

Can you provide the Transceiver Statistics from the Westell? Visit http://192.168.1.1/ for me and do the following:

 

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

 

2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.

 

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

 

If you need a Username and Password, try the following:

 

admin/password

admin/password1

admin/admin

admin/admin1

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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